Monica Ivancie-Ruiz

Denver, CO *****

adx7qq@r.postjobfree.com

303-***-****

Work Experience

DDPHE CI (Case Investigator)

Denver Department of Public Health & Environment - Denver, CO June 2021 to Present

Investigate COVID-19 outbreaks and compile information about COVID-19 positive cases from public, private and daycare schools in the Denver metro area. Investigate individual COVID-19 patient cases for the DPH. Interview COVID-19 positive patients, provide referral services such as home nurse visits; coordinate Amazon food orders; offer rental and mortgage assistance information and Leap program. Refer eligible patients to various social services offices. DDPHE Call Center Specialist

Denver Department of Public Health & Environment - Denver, CO March 2021 to June 2021

I answer calls to help patients get their COVID-19 test results online. Schedule vaccine appointments for the Denver metro underserved population utilizing an online phone system daily along with Microsoft. Utilize an interactive lab site for test results.

Help educate patients on results and next steps administration and customer service. DDPHE Emergency COVID-19 Worker

Denver Department of Public Health & Environment - Denver, CO December 2020 to March 2021

Conduct COVID-19 testing for patients in the Denver metro area. Administer COVID-19 test to the metro Denver population in a safe drive thru location. Fully protected safety equipment evaluation. Access and prepare test result reports. Educate, customer service and admin functions. Account Manager/Sales Representative

Comcast - Centennial, CO

2018 to 2020

Responsible for B2B outbound telesales. Focused on retaining and growing existing customer base . Up- sell, cross-sell medium to small business customers over the telephone. Achieve sales quotas, solution based selling and account management.

Business Advisor

Thryv - Denver, CO

2017 to 2018

Sales and marketing of Thryv customer relationship management software. Manage and up-sell to current regional customer base. Business development specialist for potential new software clients as well as recommendations for multi-faceted advertising programs. Data mining consultation. Publication yellow page specialist. Maintain, cultivate and grow current customer base. Business Development Manager

Liturgical Publications Inc - Denver, CO

2016 to 2017

Create a stewardship communication sales program that serves as a single source for connecting communities through printed materials and online services. Specializing in Catholic church communication publications for religious and community organizations that include ad-supported church bulletins and newsletters, and solutions for online donations, church websites, and communication networks.

Business Development Manager

Frontier Business Products - Aurora, CO

2015 to 2016

Development and growth of regional territory selling Ricoh, Sharp, Lexmark copier and print equipment. Recommend IT solutions & document management. Sale CRM network integration systems. Directory Senior Account Executive

Dex Media - Denver, CO

2000 to 2014

Create develop and execute advertising campaigns for small to mid-size businesses. Outside Marketing Consultant helping small businesses grow through Dex Media's extensive network of products: print; digital and mobile platforms. SEO; SEM; Google Certified; Social Media marketing/sales; Mobile Search; Training; Networking and Prospecting new customer base via Salesforce applications. Received the following sales awards at Dex Media:

• Top SEO Internet Sales January 2013

• Google Small Business Certification 2012

• Leadership Counsel Program 2011-2012

• President's Circle winner Banff 2005

• Sales Person of the Year for Denver, Phoenix and Albuquerque 2000-2001 Advertising Production Manager

Pro Group Media - Denver, CO

1999 to 2000

Directed incoming advertising projects; scheduled and oversaw all advertising projects. Developed and implemented a new structural model for workflow. Created, produced PSA commercials. Hired and evaluated Graphic Artists; Liaison for Advertising, Marketing and Merchandising departments for Pro-Group Media. Oversaw 8 website artist projects. Account Manager

Reed Photo Imaging - Denver, CO

1998 to 1999

Marketing, sold photo-imaging services. Developed, maintained and serviced both new and existing accounts. Participated and networked at trade show events. Administrative duties, filing, typing, data entry, logging and inputting information into CRM. Account Executive

Clear Channel - Denver, CO

1997 to 1998

Generated sales leads, qualified leads and presented radio media to prospective business owners. Researched statistical demographic data for support of radio schedules. Established and maintained good client relationships. Developed innovative radio spots for KTLK Business for Breakfast, Irv and Joe Sports Show, KTLK/KOA News advertising sales and promotions. Senior Account Executive

Val-Pak Direct Mail Advertising - Denver, CO

1991 to 1997

Managing, sold direct mail advertising for local and national businesses. Created direct mail campaign advertising concepts. Excellent closing and annual 90% contracts renewal ratios. Education

BFA

University of Colorado - Denver, CO

MFA

University of Ljubljana Academy Of Fine Arts

High school diploma

St. Mary's Academy - Englewood, CO

Skills

• Customer service

• Search Engine Optimization (SEO)

• SEM

• Product Management

• B2B Sales

• Branding

• Salesforce

• Outbound Sales

• Digital Marketing

• Document Management

• Google Analytics

• Business Development

• Public speaking

• Photography

• Upselling

• Google AdWords

Awards

Circle Winner

March 2005

Top 10% in the nation for advertising SEO and SEM results. Local winner of largest internet product results in my division Western States, Colorado.

Certifications and Licenses

Google Adwords, Google Analytics

Present

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