Technical Support Web Server

R. Baskar

Chennai

India

E-Mil: *******@*****.***

Mobile: +91-999*******

Whatsapp: +91-999*******

SKILLS SUMMARY

More than 22+ years of experience in Servers and Infrastructure management, implementation and troubleshooting. Strong background in user training and support documentation.

EXPERIENCE

Kyndryl India Pvt Ltd

Duration – Oct 2021 – till

Onsite Project – United Breweries Ltd (Heineken International Ltd)

Projects handled.

Commvault backup – implementations

File servers migrate to SharePoint.

Datacenter migration from UB City to Sify Bangalore

User Home Drive migrates to OneDrive.

SharePoint Migrations

O365 Tenant Migration

One Drive Migration

Mailbox Migrations

Streams Migrations

Intune Endpoint Manager implementation

Intune Encryption implementation

OS re-image deployment – 1600 systems

Exchange Server version upgrade 2013 to 2016

Nutanix Storage node implementations

HP NAS Box storage implementation

Azure VM, Storage, Resource Tenant migration

Azure GRS to LRS storage migrations

Azure Subscription migration

MS SQL DB Migration from on-premise to Azure

Windows OS version upgrade 2012 R2 to 2022 (50+ Servers)

NPS Server implementation

Managing 3200 users AAD, AD, O365

Managing 250+ Servers

Physical server refreshment – 35+ servers

Alchemy Techsol India PvtLtd

Since from – May 2021 – Sep 2021

Outsource Project to IBM

SBM Bank Kenya Ltd

Place: Nairobi – Kenya

Duration: Nov 2018 – Jan 2021

Designation: Sr Manager Infra & Network

Roles and Responsibilities:

Managing Entire infra-PR, DR sites and branches

Managing Various operating systems & Hardware

VMware Management

Storage & SAN Management

Network Management

Various Database management

Vendor Management & Cost control

G-suite Email Management

Successfully completed the below Implementations

Symantec SEPM

Symantec Encryption

FireEye APT – EDR

HIPS – Trend Micro Deep Security – Servers

Sophos – MDM & WebFiltering

ProofPoint – Email Gateway

Microfocus ArcSight – SIEM

Arcon PIM / PAM

Fortinate internal Firewall

Tenable – VA scan tool

Various Windows 2008 OS to Windows 2016 Migrations

VMware upgrade from v5.1 to 6.0

NetApp 8200 Storage, Snapvault & Snap mirror

BCP – Critical Application using Storage Replication and VMware SRM

Active Directory Domain controller from windows 2012 to Windows 2016

SharePoint / SCCM migration

MS SQL server migration from 2008 to 2017

Oracle Sparc server refresh from T4 to T8 for entire Core Banking DB Servers

During the period cost saving for various Contracts Approx. $ 1 M.

VMware SRM & SRA

Oracle Audit Vault

Team Size: 15 (Desktop support, Infra, DBA, NW, Security)

Duration : December 2010 – Nov 2018

Consultancy : NH Infomedia India Ltd. (Dec 2010 to June 2013)

Consultancy : Harjai Computers Pvt Ltd. (from July 2013 – August 2013)

Consultancy : Nelito Systems Ltd ( From August 2013 onwards Dec 2016)

Organization : DXC Technology (Hewlett Packard India Sales PVT Ltd) – Jan 2017 to Nov 2018

Project : VFS Global / Ashok Leyland Ltd / United Breweries Ltd / State Bank Of Mauritius (onsite)

Designation : Data Center Service Lead

Current Project : Data Center Service Lead - United Breweries Ltd

Overseas Project: State Bank Of Mauritius – On Site – Mauritius (Since Aug 2013 to Dec 2016)

Roles and Responsibilities:

Maintain Kuoni-VFS / Ashok Leyland / SBM / UBL Data Centers

Provide backend support for more than 500+ servers.

Maintain Web server, Clustering server, IIS servers, File server, Domain Controller, Exchange server, AV, DB, Application servers, EDGE, SCOM, SCCM, FIM, OCS, Lync, FTP, Proxy, WSUS, Share point, MS Project, SAP, CRM, NAS, Storage, Citrix, ESX, DNS, ADFS, AD-Connect, Azure AD, MRM, MDM, Radius, ADFS Proxy, VDI

Azure, VM ware ESX & Citrix Servers XenServer &Centre, Hyper V, Nutanix AHV

Taking ownership for all Change activities

Encryption – Symantec & Winmagic

Weekly random audit on the follow up and escalation of pending calls, if breaching SLA.

Generate and review MIS / SOP and other operations report.

Preparing and documenting all the planned and unplanned activities taking place in the organization.

Ensure internal and external escalations are followed for all process.

Scheduling and completion of all planned activities in a shift.

HP Service Manager V9 used for service desk ticketing.

Maintain 500+ servers in a Data Center

Patch Management for Servers – WSUS / SCCM

Using SCOM for all server Monitoring & Alerts

SCCM Used to push the application / Software to entire Workstations

More than 50+ Web sites and 200+ Web based Application used at client environment.

Daily and Periodical Backup of Data using Symantec NT / HP Data protector / Networker Backup Management

Administered ADS, Application server, Web server, DHCP, DNS, Terminal Server, File server, Exchange 2013, VMware

IIS 6 & 7.5 – With SSL, SMTP implementation, IP restrictions

Maintained IT policy as per ITIL & ISO 27000 standards

Monthly Scheduling DR Activity and Application Restoration testing

Maintain Asset Inventory (Server, Software’s, SSL, AMC)

MIS Report generations (Outage, RCA, SLA, Server Utilization, Calls, Monthly activity reports, Patch Tracker, Change Request, Service Request, Problem Management, Vendor Management, UP / Down Time, Performance Report)

Reporting to Wintel Country Delivery Manager

Security VA remediation / Penetration Test

. Provide L3 support for Windows Servers

Mitsui O.S.K. Lines India Pvt Ltd, Part of MOL Groups

01/2008- 12/2010

IT-Executive

Maintained Windows 2003 Server & Linux based LAN of about 20 Servers (Domain Controllers, File Server, Oracle Database Servers, Terminal Server, Oracle Application Server. Web Server, Linux, Proxy, Lotus Domino6.5 Mail Server, Voice, Oracle forms server, FTP)100+ XP Clients

Administered ADS, DNS, DHCP, FTP and TCP/IP in the Enterprise LAN

Maintained Network Integrity, Security, Virus Protection and Eradication, Remote control and troubleshooting of systems using Terminal Services

Administering Oracle, MS SQL Servers

Daily and Periodical Backup of Data using Arcserv 2000 & VERITAS V12 Backup Management

Maintained Network Up-time of 99.95% with redundant data backup and failover practices

Installation & Configuration of Desktops and Laptops & net printer’s config.

Configuring Email Setup for Users Lotus Notes Clients, Exchange, OWA

Live Technical Support provided for more than 900 Users various places in India

Citrix, Webex, RDP, VNC, VPN, Net meting

Maintaining more than 50+ Windows 2003, 2008 servers across India

Server Health Check for more than 70 Live Servers

IP based Switch, Routers, LAN’s/WAN’s, IP Addressing

Live monitoring more than 30 Links all over in India

Implemented Service desk plus Desktop Management tracking system

Team Size 10 Technical support People

Maintain 200+ voice port – PRI connection

Used PRTG, Opmanager for live links monitoring

VPN & MPLS clouds

Maintained IT policy as per ISO standards

Co ordinate with all over India & Abroad branch technical support peoples

Successfully configured and implemented Servicedesk Plus – Ticketing software

Reporting to Mr. Shazad Izediyar GM IT

Chennai

Data Bazaar India P Ltd, Part of Atlas Development Corp, Calabasas, USA.

04/2007-10/2007

India Trimmings P Ltd., part of Conso International Corporation, South Carolina, USA. 02/2001-03/2007

System Administrator Coimbatore

Installed, Configured and Maintained Windows 2003 Server based LAN of about 16 Servers (2 Domain Controllers, 2 Exchange Servers, 3 File Server, 2 SQL Database Servers and 4 Terminal Server, FTP, Application, Web Server) and 150+ XP Clients

Implemented Active Directory Services, Database and File Replication, Trust Relationship with Sites in Mexico, UK and USA and Enforcing Domain Group Policies

Installed and configured SCSI devices using RAID-5, 1,0 technologies for data backup and for disaster management purpose

Implemented and Administered DNS, DHCP, IIS, FTP, SUS and TCP/IP in the Enterprise LAN

Installed and Administered Exchange 2003 mail server

Implemented Digital Signatures and Encryption Capabilities

Maintained Network Integrity, Security, Virus Protection and Eradication, Remote control and troubleshooting of systems using Terminal Services

Administering SQL 2000 & 2005 Servers

Daily and Periodical Backup of Data using Veritas Backup Management

Trained and Lead a Team of 6 system engineers assisting in hardware and network management

Maintained Network Up-time of 99.95% with redundant data backup and failover practices

Implemented WiFi Network inside the Campus and Remote Places using Vsat, SMC Products

Liaising with Hardware, Network and Software vendors for requirements

Installation & Configuration of Desktops and Laptops & net printer’s config.

Addition, creation, managing, removing of network objects

Responsible for keeping track of the inventory of various equipment’s/Software packages/Operating System & other S/W licenses

Successfully configured and implemented Mapics – Syteline V7 ERP Application

Handling of day-day Hardware, Software & network Problems

Administering Site Replication with Mexico, UK and USA

Configuring Email Setup for Users with Outlook 2000/2003 Client, OWA

Making Contacts with various vendors regarding H/W, S/W purchasing.

Installation & Configuration of Desktops and Laptops & net printer’s config

Team size 6 Persons

Reporting to Mr. Mick Corden – GM India Plant Operations

KIPS COMPUTER

08/1999-01/2001

System Engineer

Maintained the Network Infrastructure based on Windows NT 4.0

Helpdesk Support to all the users as the first point of contact

Maintenance and Troubleshooting of Hardware Devices, Software installations and configurations.

Southern Roadways Ltd

03/1996-07/1999

EDP In charge

Maintained Network Infrastructure based on Novel NetWare Platform based LAN of about 1 Server and 15 Workstations

Maintenance and Troubleshooting of Hardware Devices

Shivram Associates - As Computer Operator

04/1995-02/1996

Pranex Aqua forms Pvt Ltd – As Data Entry Operator 06/1993 – 02/1995

EDUCATION & CERTIFICATIONS

Microsoft Certified Professional – MCP

Microsoft Certified Systems Administrator – MCSA – Messaging

Microsoft Certified System Engineer – MCSE 2003

Microsoft Certified Solutions Associate – Windows Server 2012

MICROSOFT CERTIFIED SOLUTIONS EXPERT – SERVER INFRASTRUCTURE

Cisco Certified Network Associate - CCNA

Information Technology Infrastructure Library – ITIL V3

VMWARE Certified Professional – VCP 5.x

Diploma in Computer Science and Engineering from Tech. Board of Tamilnadu, INDIA

Microsoft Azure Fundamentals - 2022

VMWARE Certified Professional – VCP 7.x - 2022

VMware cloud on AWS – 2022

Microsoft Azure Administrator (AZ-104) - 2022

PERSONAL DETAILS

Date of Birth – 18/07/1974

Marital Status- Married

Languages – English, Tamil, Kannada & Malayalam

Passport Number: S2841554 – Valid up to 26/07/2028

PAN Card: AMIPB4029Q

Nationality: INDIAN

Signature

Date:

(R. Baskar) Place: Chennai

Permanent Address:

Baskar Raghavendran

Plot – 5, A3 Amrutha Flat

Vallakottai Murugan Street

Keelkattalai

Chennai – 600 117

Tamil Nadu – India

Mobile: +919*********

Contact this candidate