Customer Service Representative
Resume:
LaShalla Garrett
Claims and Customer Service Rep
To obtain a career with growth and the potential to learn while working in a team-oriented environment.
Experience
Education
Customer Service Representative, Texas Health and Human Commission
Texas Health and Human Services Commission, I answered calls, gave case status, reset passwords, and filed grievances and appeals.
2018 – 2022
Customer Service Representative, BCBS
Blue Cross Blue Shield, answered members questions, filed claims, investigated claims, updated data, enrolled members into programs that benefited their needs, worked with providers and pharmacy to ensure proper coding and billing.
2016 – 2018
Site Supervisor, Allied Security
Supervised a team of 8, scheduling, training, and interviewing potential new team members.
2014-2016
Dispatcher, Gaddy’s Ambulance
Answered 911 calls, dispatched life flights, contacted sheriff office to ensure safety of EMT’s.
2013-2014
Technical Analyst, Excel
Assisted in testing business lines for troubleshooting, submitted trouble tickets.
2006-2013
Residential Billing Supervisor, Aegis
Coached and counseled a team of 30+, scheduling, timekeeping, submitting reports on AHT, and building morale and call handling methods.
2018 – 2020
A.A. Liberal Arts
Trinity Valley Community College
Skills
Creativity
Leadership
Organization
Problem solving
Teamwork
Contact
131 Memory Lane Apt# 202
Palestine, Texas 75801
adx7pz@r.postjobfree.com
Contact this candidate