Customer Service Store Associate

JOSHUA GRAFSTEIN

CUSTOMER SERVICE & STOCK CONTROL SPECIALIST

PROFILE

Energetic, positive and customer service-oriented retail associate dedicated to delivering high-quality customer service while multitasking in fast-paced retail environments. Demonstrates politeness, professionalism, and genuine respect with the ability to enhance sales through understanding needs; suggestive selling; sharing product knowledge and customer engagement

KEY SKILLS

Exceptional Customer Service skills

Enthusiastic and positive personality

Works well in a team; contributes to shared goals

Determines needs and recommends solutions

Drives sales through customer engagement

Asks probing questions to clarify understanding

Self-driven, does not require constant supervision

Demonstrates empathy and patience

Flexibility to work all shifts and learn new processes

Superior active listening skills

Handles dissatisfied customers and resolve issues

Greets customers in a welcoming manner

Maintained organized, presentable merchandise

Assisted customers to find products

Organized shelves to maintain visual appeal

Maintained a clean, neat and welcoming store

EDUCATION

2008

Northview Heights Secondary School

Grade 12 High School Diploma

CERTIFICATIONS

WHMIS

Adecco

OCCUPATIONAL HEALTH AND SAFETY

Adecco

CONTACT

Phone: 437-***-****

Email: ***********@*******.***

PROFESSIONAL EXPERIENCE

2020 – 2023

Materials Handler and Inventory Control Assignments

Various Placement agencies, North York

•Monitored inventory, placed incoming orders on shelves and picked merchandise for shipping

2017 - 2018

Store Associate

Bobby’s Liquidation, Thornhill

•Replenished products and set up displays of merchandise

•Received, opened, unpacked and stocked merchandise

•Took inventory to identify items that need replenished

•Maintained cleanliness of displays, shelves and aisles

•Answered customers’ questions about merchandise

•Advised customers on the selection available

2013 – 2014

Shipper/Receiver

SonSuh Educational Supplies, Toronto

•Shipped, received and recorded the movement stock

2012 – 2013

Stock Associate

Holt Renfrew, Toronto

•Ensured all stock areas were neat, clean and orderly

•Moved department fixtures and stock as directed

•Received merchandise onto the selling floor

•Processed price changes, markdowns and transfers

•Assisted customers to locate and select items

2010 – 2011

Store Associate, Seasonal

Hudsons Bay, Toronto

•Assisted customers, maintained the store and controlled stock movement

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