Customer Service Sales Manager
Resume:
Rima Alsafadi
Nationality: American
Contacts: 503-***-****
Email: ************@*****.***
Sales ~ Customer Service
20+ years’ rich experience in delivering optimal results & business value in high-growth environments
Proactive, creative and highly qualified marketing professional with 20+ years of distinguished performance in the sales industry. Exceptional work ethics and commitment to marketing strategy within rapidly changing marketplace. Proven expertise in analyzing, developing, and facilitating strategic marketing planning process and consistent performance in both strong and volatile business climates. Strong decision maker with the entrepreneurial zeal to surpass company goals and objectives. An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty. Thrive in a deadline intensive environment, multi-task, perform under pressure and meet deadlines. Excellent interpersonal, analytical with written and oral communication skills in both Arabic and English.
PROFESSIONAL VALUE OFFERED
Sales Management
Customer Relationship
Analytical/Negotiation Skills
Cross-functional Coordination
Resource Management
Event Management
Presentation Skills
Competitor Analysis
Business Intelligence
Administration
Relationship Management
Training & Development
Meeting/Reporting
Customer Retention
Crises Management
Team Leadership
Liaising/Coordination
Interpersonal skills
Customer Support
Computer Proficient
EDUCATION
• Law 4 years, Kuwait University, 1981 to 1985
CAREER PROGRESSION
. Chicos 2021-2022
. Belfort Furniture, 2015 - 2020
• Sales consultant
• Interior design - furniture, rugs and accessories.
Volunteer, PCRF Core Group, NAAWA, 2012-Present
Starlight Group LLC 2011-2015
Office Manager: Maintains office services by organizing office operations and procedures; managing office budgets, preparing payroll controlling correspondence designing filing systems assigning and monitoring clerical functions. Responsible for human resources, administrative, internal communication tasks.
Excellent computer skills Microsoft Word, Access, Excel, PowerPoint
Appliances Consultant, Sears, USA, 2007-2015
•Proactively contributed in serving the customer to choose the right product according to their wants
•Work with customer and vendor to execute sales effectiveness, resulted in receiving a numerous positive feedback from returning customers for the customer service management
•Understand the key account management, funnel management, brand management, market research, sales & network management, operational management and used it to increase sales
•Deliver weekly and monthly reporting on mail campaign results and manage vendor to ensure Sears is following industry practices, taking advantage of new tools & functionality, and getting necessary technical support. Work with vendor to execute testing for mail effectiveness
•Work with internal Marketing teams to grow customer lists and try new marketing campaigns • Provide detailed analysis of customer data to report on trends to aid in planning mail effectiveness.
•Gather competitive store advertising data, and trade intelligence for marketing and merchandising stocking strategy and optimization
•Effectively present, interact with and negotiate with different organizational levels
Marketing Manager, Leaders for Trade, Egypt, 2005 to 2006
•Managed end-to-end process of marketing research, content development, campaign planning and execution
•Develop customer-centric marketing campaigns. Advanced marketing effectiveness working closely with the sales organization on lead generation, sales enablement and support
•Managed messaging, lead flow and nurturing to improve quality, capacity and efficiency. Tracked and analyzed marketing results, best practices and metrics
•Manage both directly and indirectly a team of marketing professionals. Guided & mentored the team to contact new clients and closing new deals for the company
•Credited for resolving the daily problem by raising working power of the company and bringing twice the work force
•Meticulously managed to increase the sales with 200% in short period of time by entering the new market areas like schools, restaurants, individuals’ villas owners, and factories
Sales Manager, Yellow Pages, Egypt, 1999 to 2004
•Drove the initiative to put up a branch individually at Mohandseen
•Conducted coordinating activities related to train and encourage a new sales team
•Devised effective strategies which increased the sales by 50% in short period of time
•Thorough professional, with a high-caliber customer service orientation and ability to handle multiple functions and activities in a pressured environment
•Executed corporate planning, marketing strategy, negotiation and closing, revenue maximization, resource management, financial and administrative control in an increasingly competitive environment
•Coordinate sales and marketing professional services for business to consumer and business to business
Sales Manager, Dana Trade, Senegal, 1995 to 1998
•Solely responsible to generate new markets in Europe
•Contributed significantly in exporting the row leather to Spain and France, along with the sea food to Portugal and France
•Supported the development and execution of all marketing, media and public relations programs for the new market
•Assisted leadership in maintaining current budget in cooperation with finance department
Sales, Yellow Pages, Kuwait, 1988 to 1994
•Recognized for the best Sales record in the company
•Proven track record of protecting and promoting a brand; the ability to develop and implement public relations initiatives
•Monitored and responded to all company marketing activity including competitive activity; and reporting initiative results to management
•Proactively contributed in closing the contracts that was rejected by clients i first time
References and verifying documentation furnished upon request
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