Customer Service Human Resources

MONICA SUTTON

** ************* ****** #*

Bloomington, IL 61704

OBJECTIVE

Use my experience as a chat operator to secure a part time position allowing me to provide exceptional and very personal customer service to clients on an online platform. EXPERIENCE

State Farm Insurance October 2000- current

Human Resources Specialist- My position requires knowledge on numerous skillsets including payroll, company policy and training with the ability to “switch gears” depending on the call or chat (up to 3 concurrent) received. I receive ongoing accolades from internal associates/ management for my ability to make each interaction feel personal while adhering to our performance standards.

EDUCATION

Since my entry into the workforce in 1986 I have taken many training and certificate course including professional education courses offered through LOMA and The Institutes as well as management courses at Northlake Community College and customer service courses independently and through my employers.