RYAN LIGHT

*** ********** *** **** ****** GA 206-***-**** adx7oy@r.postjobfree.com linkedin.com/in/ryanlight0317 TECHNICAL GLOBAL PROGRAM LEAD AND SOLUTION DELIVERY MANAGER

I am a dedicated, quality-focused Technical Global Program Lead and Solution Delivery Manager known for my technical prowess and passionate commitment to excellence. I excel at coaching, mentoring, and aligning diverse local and globally distributed teams around a shared vision, fostering collaborative environments, and navigating toward win-win solutions.

Detail-oriented, I have proven experience managing vast information volumes and steering multiple enterprise-scale initiatives within stringent deadlines and budget constraints. My creative and innovative problem-solving abilities complement my flexibility; I have a knack for presenting complex ideas to diverse organizational levels, securing consensus, driving the execution, and delivering the agreed-upon results on schedule.

Recognized for creating an inclusive and high-performing culture, I maintain the highest professional standards and ethics, fostering an environment that respects diversity and encourages innovation. As a dynamic and engaged leader, I inspire diverse, high-performance teams, apply effective strategies, and motivate staff to perform to the best of their abilities, always striving for excellence and beyond. I am committed to using technology as a catalyst to empower people, drive operational efficiencies, and deliver business value.

CORE SKILLS AND COMPETENCIES

Global Team Leadership

Solution Delivery

Agile Frameworks

Program Management

Digital Transformation

Planning/Roadmaps

High-Performing Teams/Culture

Client Delivery

Analytics and Reporting

DevOps

SAFe (Release Train)

Infrastructure Builds (cloud/on-

prem/hybrid)

Information Security Adherence

Full Stack/No/Low Code

Development

Database Development

SELECTED CAREER ACHIEVEMENTS

Transformational Leadership at Ernst & Young: As the Assistant Director-Technical Agile Program Lead, I effectively guided a global team of 30+ professionals, culminating in successfully delivering multiple projects, 95% within budget. My group introduced over 500 innovative features under my leadership.

Innovative Cost Saving & Efficiency: I successfully implemented Design Driven Development (DDD) and Test-Driven Development

(TDD) strategies, leading to an impressive $300,000 annual savings and a 75% reduction in application rework.

Expertise in BI & Cloud Migration: Developed a predictive Business Intelligence stack and managed the cloud migration for ten applications, showcasing my adeptness in managing intricate technical projects.

Global Infrastructure Reorganization: I orchestrated a complex global infrastructure reorganization, effectively separating operations between China and Hong Kong. This project involved overseeing 170 servers and a challenging migration of terabytes of data, reflecting my competency in handling large-scale IT projects.

Revolutionizing Onboarding with RPA: Successfully automated the client onboarding process, reducing onboarding time from 3 months to a few days by incorporating Robotics Process Automation (RPA) and APIs.

Delivery Team Management: Assembled and managed a sizeable global delivery team that produced 300+ yearly solutions on SharePoint. Through transitioning the delivery framework from Waterfall to Scrum, I reduced SharePoint solutions delivery time by 40% for clients and 70% internally.

Strategic Vision for CMS Rollout: Led the global rollout and adoption of a new content management system and the OneMicrosoft Microsoft.com domain, retiring four legacy content management systems, and aligning over 10M pages with a new look and feel in less than a year.

PROFESSIONAL EXPERIENCE

ERNST & YOUNG (EY), ALPHARETTA, GA (2018 to current) ASSISTANT DIRECTOR - TECHNICAL AGILE PROGRAM LEAD, ADVISORY IT As a dynamic leader within the Advisory IT team, I have embraced the role of Assistant Director - Technical Agile Program Lead, steering release planning activities, PI plannings, product backlog grooming, leadership daily standups, and coached/oversaw sprint activities. I have excelled in managing and leading agile application development across software development, systems engineering, integration, security, and testing of software applications and infrastructure. Reporting team progress across management levels and enabling the development teams and business customers with the necessary tools and environment for success have been part of my everyday role. I have also pioneered UI/UX and Development/DevOps (CI-CD) processes. Highlights of My Accomplishments

Leadership Excellence: Successfully led a diverse team of 50+ professionals across various groups such as UI/UX, Development, Quality Assurance, Information Security, Solution & Infrastructure Architecture, Operations, and Production Support, delivering multiple large-scale projects on time and 95% within the budget.

Innovation in Features: Introduced over 500 innovative features, achieving an impressive Earn vs. Burn rate of over 90% and significantly enhancing product functionality and user experience.

DevOps Implementation: Led successfully adopting the DevOps model for continuous integration, driving process efficiency, and enhancing development and deployment capabilities.

Agile Process Optimization: Instrumental in establishing and refining the Agile process, resulting in faster iterations, improved response to changes, and enhanced team productivity.

Global Services Consolidation: Achieved yearly savings of $300,000 by streamlining redundant global services into one coherent, efficient service.

Design Driven Development (DDD) Implementation: Implemented DDD leading to a more profound understanding of problem domains and a 75% reduction in application rework.

BI Reporting Stack Development: Developed a BI reporting stack featuring predictive analysis, which scored an 85% Net Satisfaction (NSAT), promoting data-driven decision-making.

Successful Cloud Migration: Led the cloud migration of over ten applications.

Enhancement of Microservices Development & Management: Orchestrated various application components into separate microservices, each with its MongoDB or PostgreSQL database, improving system flexibility and reducing time-to-market by 35%.

Optimized Containerization with Docker: Streamlined deployments across environments by containerizing each microservice with Docker, reducing configuration errors by 40%.

CI/CD Pipeline Innovation: Developed a Jenkins-based CI/CD pipeline for automated testing and deployment, reducing manual intervention by 60% and error rates by 50%.

Code Quality and Version Control Improvement: Integrated SonarQube with Jenkins for automated code reviews, enhancing code quality by 30%. Leveraged Git for efficient collaboration and version control.

Effective Container Orchestration with Kubernetes: Implemented Kubernetes for reliable and responsive application management and scaling, enhancing overall customer experience. ASSISTANT DIRECTOR - GLOBAL PROGRAM LEAD, TAX IT 2013-2018 As an Assistant Director - Global Program Lead, I led a dynamic team of UX/UI, Developers, Testers, and Business analysts, steering the design, development, and implementation of SharePoint 2010/2013/SharePoint Online solutions for the Global Tax Division. My collaboration with senior-level tax professionals and technical teams was instrumental in delivering right-fit solutions. Highlights of My Accomplishments

Project Management: Managed large-scale SharePoint projects with over $5 million in budget, ensuring timely completion and efficient resource utilization.

Agile Implementation: Adopted Agile (Scrum) methodologies for major SharePoint solutions, boosting productivity and collaboration.

Responsive Design Sites: Developed user-friendly responsive Internet/Extranet sites using hybrid and on-premises configurations.

Advisory Role: Served as a trusted advisor to various teams, including Solution Delivery, Solution Architects, Infrastructure, Development, Quality Assurance, and InfoSec.

Team Leadership: Fostered a collaborative and efficient work environment, leading a team of over 20 onshore/offshore resources.

Integration Expertise: Integrated a forms-based solution with external non-Microsoft applications, enhancing system interoperability.

Records Management: Led the Tax eDocs Enterprise Records Management System, ensuring efficient and compliant record-keeping.

Technical Roadmap Development: Crafted comprehensive roadmaps for implementing over 500 user stories using SharePoint 2013, setting clear project direction.

Agile Center of Excellence: Established a Center of Excellence for Agile development, promoting continuous improvement and enhanced Agile practices.

Release Management: Tracked and communicated approved release content, ensuring changes were addressed and shared appropriately.

Reporting: Provided detailed reports on product status and interdependencies, enabling informed decision-making.

Agile Project Management: Utilized Agile tools to manage release process tasks across several programs, enhancing process efficiency.

Microsoft Corporation, Redmond, WA – Legal and Corporate Affairs Division 2010-2013 SENIOR TECHNICAL PROGRAM MANAGER

As Sr. Technical Program Manager, I've consistently orchestrated complex design and integration projects, focusing on user-centric design while managing UX, content management, and vendor resources. I've overseen the successful unification of multiple SharePoint site collections, implemented project management efficiencies, and led a team that significantly improved operational efficiency.

Highlights of My Accomplishments

NASDAQ-OMX Application: Pivotal in designing and building a NASDAQ-OMX Windows 8 application, optimizing market access and trading functionalities.

SharePoint Integration: Successfully managed the integration of over 15 SharePoint site collections into a single cohesive and user-friendly platform.

Extranet Site Refresh: Directed the refresh of a crucial extranet website, significantly enhancing the user experience for over 90k employees.

Vendor Management: Steered vendor engagements across numerous SharePoint, Infrastructure, UX, and Design projects, ensuring quality and timely delivery.

Team Management: Efficiently oversaw the architecture team, ensuring alignment with business objectives.

Agile Project Delivery: Adopted an iterative (Scrum) approach, resulting in a 15% reduction in project timelines and increased client satisfaction.

PMO Development: Streamlined the project intake model, creating a Project Management Office (PMO) and improved resource allocation.

Infrastructure Launch: Managed introducing new infrastructure, enhancing system interoperability by connecting on- premises and legacy solutions to SharePoint Online (SPO) using Azure.

Efficiency Enhancement: Led a team that improved the efficiency of Microsoft’s immigration and Visa verification processes, reducing the time requirement for Senior Legal Professionals by 90% Microsoft Corporation, Sammamish WA – support.xbox.com Entertainment & Devices Division 2009-2010 Managed the development and release of high-traffic platforms and websites using Agile methodologies. Led cross-functional teams in creating extensive requirements, use cases, and scenarios. Developed and implemented release deployment plans, liaising between engineering, solution management, and business representatives. Highlights of My Accomplishments

SharePoint Platform Development: Managed the development and release of SharePoint 2010 (WCM) platform hosting the Xbox Support Website, serving over a million unique visits a month, enhancing customer support for a critical product line.

Project Documentation: Developed extensible requirements, use cases, scenarios, and one-pagers, providing clear guidance for project execution.

Cross-Functional Collaboration: Worked closely with peer Program Managers/Solution Managers to implement key platform and website capabilities, promoting teamwork and collective problem-solving.

Agile Project Management: Released over 100 new websites and platform features using Agile (Scrum) methodologies, ensuring swift, iterative development and release.

JAD Sessions: Led all Joint Application Design (JAD) sessions with engineering, solution management, and business representatives, encouraging stakeholder buy-in and alignment.

SharePoint Enhancements: Instrumental in driving new features and enhancements into the next version of SharePoint, contributing to the product's continued evolution and competitiveness.

Release Deployment Planning: Created and implemented early release deployment plans, identified dependencies, and implemented shared goals, ensuring smooth and efficient rollouts.

Infrastructure Management: Collaborated with internal and external development team members to determine appropriate infrastructure activities, ensuring timely and efficient delivery of requirements.

Issue Resolution: Managed, tracked, and resolved bugs and Design Change Requests (DCRs); liaised with MSCIS

(Engineering) and CSS product development groups, maintaining open and effective lines of communication.

Technology Impact Assessment: Researched and evaluated the impact of changes in technology/platform/software on existing and new systems and assessed risks of alternative strategies and technology, keeping the organization agile and adaptable in a rapidly evolving tech landscape.

Early Career 1996 through 2009

Program Manager, Microsoft Corporation, Redmond, WA Senior Consultant/Project Manager Lead, BearingPoint (BIG5)/Microsoft Corporation, Seattle, WA Program Manager II, Microsoft Corporation/Excell Data Corporation, Redmond WA Project Manager III (Coordinator), Starbucks Coffee Company/TAC Worldwide, Seattle WA Business Analyst Sr. (Technical Analyst III), Washington Mutual Bank/Alternative Resources Corporation, Seattle, WA Project Manager II (Configuration Manager/Software Release Manager) The Boeing Company/ Seattle, WA Project Manager (Software Release Manager) CTS International, Renton WA EDUCATION PROFESSIONAL DEVELOPMENT

EY MBA University (pursuant)

Bronze – Transformation Leadership

• Agility

• Inclusiveness & Belonging

Silver – Innovation

• Agile

Platinum - Innovation

• Agile delivery

• Team building

ITT TECHNICAL INSTITUTE

AS, Electronic Engineering

• Project Manager Professional (PMI)/2008

• Certified Scrum Professional – Scrum Master (CSP) 2010

• Certified Scrum Master (CSM)/2010

• Certified Scrum Product Owner (CSPO)/2010

• SharePoint Records Management (ERM)/2013

• Optimal Product Management and Product Marketing/ 2015

• SharePoint Records Management (ERM)/2013

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