Customer Service Data Analyst

Shabeehe Rizvi

Aurora, Illinois USA +* (***) ***–0040 *************@*****.***

SUMMARY

Very-well educated candidate with excellent knowledge and ability to find tough data points in a sea of information. Well-versed in research and data analysis, or spreadsheets. Able to process data quickly and communicate findings effectively to individuals.

PROFESSIONAL EXPERIENCE

Mehndi-Neo — Naperville, IL Aug 2017 – Feb 2019

Manager

•Responsible for monthly inventories, P&L statements, and budgets Responsible for price changes, scheduling, merchandising and sales.

•Tracked and monitored company finances while ensuring supplies are within 3% of budget.

•Utilized Microsoft office to create optimal scheduling tool that provided minimal discrepancies.

•Ordered and tracked all inventory and office supplies.

•Developed and maintained a collaborative team environment which positively impacted morale, communication, and overall working conditions.

Walmart — Aurora, IL Oct 2016– Feb 2023

Bakery Manager/ Digital online shopper (Team Lead)

•Managed inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.

•Improved sales revenue by 12% first quarter in first 4 months in the position.

•Increased customer loyalty and average ticket sales 2%

•Worked with inventory consisting of more than 900 stock items every month during the busy evening hours and staying in budget.

•Led and conducted market research and financial analysis on various competitors in the region.

•Using a digital tool to select items necessary to complete online orders, to pack and put away order in staging areas, and retrieve orders for customers.

•Handle customer inquiries and complaints

•Train and develop new employees

•Accept customer calls

•Resolving customer service issue

Hollister Incorporated Feb 2023-working

Sales Incentive Analyst

Sales Tracings Validation & Data integrity

•Monthly validation of sales Trends/COT/Sales

•Work closely with Distributor Finance & Customer Master Team

•Data Inquiry Log maintenance, quick response to field and resolution of issues

•Process all manual adjustments

•Identify need for Quota Adjustment due to baseline changes

•Develop, maintain and run monthly EDW Queries

•Manage RPA process

•Maintain Adhoc Data Queries in EDW

•Maintain and run monthly Manual Adjustment Queries

•Maintain Frozen Pricing Changes in SAP

•Salesforce.com maintenance for Roster Changes and Report Release

PROJECTS

Stock Market Analysis

•Used several Python packages to create an analysis on different stocks.

•Used various predictive models to forecast different stock prices.

https://public.tableau.com/app/profile/shabeehe.rizvi8481

SKILLS & TOOLS

Python Tableau Microsoft Office Suite (Word, Excel, Access, PowerPoint, Project, Outlook, VLOOKUP, Pivot Tables) Problem Solving Leadership SQL SAP Report analyst Strong attention to details

EDUCATION

Data Analyst Certification

Northwestern University Evanston, Illinois

Bachelors in business administration

Karachi University Karachi, Pakistan

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