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Operations Manager Customer Relations

Location:
Rochester, NY, 14614
Salary:
$130000
Posted:
July 10, 2023

Contact this candidate

Resume:

Gary Scalone

** Lettington Drive ■ Rochester, New York 14624 ■ 585-***-****) ■

(Cell 585-***-****)

adx7nm@r.postjobfree.com

Result driven professional with years of Management experience seeking a high level position

Professional Experience

General Manager Align Precision 8/2020 - Present

Overall company operations

Meeting budgets and goals

Customer relations and negotiation

Sales

Production flow

Working with my team to meet or exceed goals

JIT Machine: 5/2016 - 8/2020 Operations Manager / General Manager Rochester NY

Manage all aspects of the company’s operations which included:

Production Schedule

Increased customer relations

Sales

Streamline production flow

QMS / ISO Coordinator (ISO9001-2015, AS9100 Rev. D)

Smithers Quality Assessments – Akron Ohio

ISO Lead Auditor (11/2015 – May 2016)

ISO Lead Auditor

Audit ISO 9001-2008, ISO9001-2015 & SN9001-2012

Left due to elderly parents health issues, needed to be home.

Park Enterprises – Rochester, New York

Quality Manager (6/2014 – 11/2015)

Oversee companies Quality Department including:

5 Inspectors

Internal & External Audits

Maintain ISO / Certification

Customer Relations

Training

Control Plans

Assembly procedures for multiple areas including cable & wiring harnesses for copy industry, fire arms and breaking systems.

Vette Thermal Solutions - Ontario, New York

Operations Manager (September 2010 - May 2013)

Manage all aspects of the company’s operations which included:

83 employees

32 CNC Machining Centers

Tool Room

Assembly

Welding & Solder

Production Schedule

Streamline production flow

Increased customer relations

Increased sales volumes and cash flow

Raised on time delivery

E-2 Shop Operating System

Emory Machine/Rockwood Automatic Machine/RAM – Rochester, New York

Sales Manager (September 2007 – March 2010)

Managed sales department (Inside & Outside) to increase company’s customer base as machined components supplier

Primary liaison between company and customer

Allstate Tool & Die- Rochester, New York

Quality Manager (January 2005-August 2007)

Managed quality department overseeing total quality system.

Helped develop improved quality methods and procedures.

Lowering in house rejects and customer returns.

ISO Lead Auditor Certified

Trained Operators and Supervisors Quality Methods

Hover-Davis, Incorporated – Spencerport, New York

Operations, Account & Quality Manager (January 1995 – November 2004)

Designed and implemented a companywide quality system in an effort to improve product quality, reduce costs and enhance customer satisfaction

OEM account manager responsible for over18 million dollars of product for the company’s largest customer.

Built & Managed Companies Tool Room

Managed production and quality initiatives across five product lines within the company

Worked trade shows and traveled to customer sites to maintain company/customer relations

Lead vendor of quality audits within the US and abroad

Worked with the engineering department in the design of new products and processes for new product, assemblies wiring and interfacing.

Agape Precision Machining – Rochester, New York

Operations Manager (March 1990 – January 1995)

Responsible for the overall company production & operations

Establishing machining schedules

Managed production teams, providing input for quality improvements and overall plant operations

Worked with customers to establish product specifications in an effort to build quality into the company’s products

Improved and maintained on time delivery

CJ Winter Machine – Rochester, New York

Quality Manager (April 1984 – March 1990)

Designed, implemented and managed a quality system, which enabled the company to secure multiple military contracts by establishing the required vendor certification

Improved overall company quality by reducing defects and waste

Alliance Tool Corporation – Rochester, New York

Production Forman / Lead Inspector (August 1977 – March 1984)

Directed a twelve-man team for a high volume production facility

Helped to implement a quality department, which developed fixtures, and gauging for machined parts

ISO 9001-2008 / 2015 SN2001-2012 Lead Auditor Certified

Community Involvement: Little League Baseball Coach

References:

Mike Ford 585-***-**** Raymond Carter 585-***-****

Terry Leach 810-***-****



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