Customer Service Data Entry

STEFANI OLSON

**** ******** *****. ******** *******, CO 80911 719-***-**** ***********@****.***

Profile

Ten years of work experience in hospitality and customer service environment Certified Phlebotomist Certified EMT Excellent Communication Skills Highly skilled with greeting & interacting with patients in a professional manner Exemplary problem-solving and leadership

Skills Collaborative team member Captain of Cheyenne Mountain Equestrian Team Authorized to work in the US for any employer https://www.linkedin.com/in/stefani-olson-5bb61197/

Experience

Phlebotomist Children’s Hospital Colorado January 2022 - December 2022

●Procure blood from patients by venipuncture, fingerstick or heelstick to obtain blood samples for analysis following age-specific guidelines.

●Ensures patients are correctly identified through the hospital registration system, accounts numbers are current and correct tests are ordered; checks requisitions for data entry errors and resolves questionable orders in a timely manner.

●Accurately prepares specimens for distribution and analysis according to laboratory procedures.

●Creates hospital registration encounters.

●Responds in a timely manner to patient/customer needs, including prompt attention to pneumatic tubes, customer deliveries, patient wait times and phone calls.

●Performs laboratory functions according to guidelines established by regulatory agencies, including familiarization with regulations and quality indicators.

●Performs reagent, inventory and general maintenance, as required.

●Collects additional non-blood specimens within scope of practice including, but not limited, to nasopharyngeal swabs, throat swabs, buccal swabs and urine specimens.

●Perform waived testing according to guidelines and documents quality control appropriately

Phlebotomist CSL Plasma july 2021 – December 2021

●Responsible for efficient and effective collection of plasma from donors by performing venipuncture, monitoring the apheresis process, and following SOP's.

●Perform donor collection, donor set-up and donor disconnect.

●Evaluate vein performance of donor; made necessary corrections to expedite donation time and donor safety.

●Educated new donors about plasma products

●Performed machine calibrations and verified maintenance on machines

CONTRACTED COVID-19 VACCINATOR & EMT HIGHLINE MEDICAL SOLUTION APRIL 2022 – JUNE 2022

•Traveled throughout Colorado to provide my experience in vaccinating ages 12+

●Observed patients for 15-30 minutes after receiving Covid-19 Vaccine

•Ensured safety of all patients and team members in assigned lanes

•Dose prepped Covid-19 vaccines properly into syringes to ready them for vaccination and patients

•Monitored correct dosages for saline and vaccine

•Administered vaccines in patient vehicles in a calm and safe matter

•Responded to emergencies in a timely manner

EQUINE CARETAKER STABLE STRIDES SEPTEMBER 2019 – AUGUST 2020

•Attended to therapy horses and took care of them and their everyday needs

•Cleaned stalls and pasture daily

•Filled water buckets and ensured that there is enough water in pasture trough

•Groomed and blanketed horses

•Provided a clean and safe environment for workers and riders

•Ensured horses were given proper grain and meeting their daily dietary needs

Medical Assistant & Phlebotomist & Patient Liaison COLORADO MEDICAL SOLUTIONS AUGUST 2018 – MARCH 2020

•Successfully drew blood for clients and helped with PRP set ups

•Worked with NP's and set up Stem Cell Procedures

•Used Ultrasounds to help determine injections sites

•Attended Stem Cell Lectures in Denver and Colorado Springs

•Set up lecture equipment such as projectors, speakers, and power points

•Checked pulses, heart rates, blood pressure

•Used Shock Wave Therapy for patients to help treat E.D. and Peyronie's Disease

•Learned Bio-Identical Hormone Replacement Therapy and have made incisions on patients for their procedure

•Remote Phone Calls to establish new patients and educate locals about Stem Cell and Hormone

•Therapy

•Responded to texts, calls, and emails daily regarding scheduling patients or answering questions about

•our materials and procedures

SEASONAL CAREGIVER ALWAYS THERE IN HOME CARE APRIL 2018 – AUGUST 2018

•Assisted patients with Activities of Daily Living (ADLS)

•Assisted with household needs, such as cooking, cleaning, and laundry

•Did overnight stays to ensure client safety while family members were away

PATIENT ACCOUNTS BILLING & AR PEAK VISTA COMMUNITY HEALTH CENTERS APRIL 2018 – JUNE 2018

•Processed Pharmacy and Medical Charges to correct insurance and patient

•Attended daily and weekly meetings regarding updates with Insurance Policies

•Organized Work Flows in order to reduce the amount of billing mistakes being made

•Sent out Reports for Charges

•Sent Medicaid Secondary's out for billing

DEVELOPMENTAL DISABILITY RECEPTIONIST PEAK VISTA COMMUNITY HEALTH CENTERS FEBRUARY 2017 – APRIL 2018

•Checked patients in and out of clinic

•Received voice messages and responded in a timely manner

•Answered phone calls and proceeded to help with any problems that would arise

•Ordered refills on prescription medications

•Filed faxes for agencies

•Scheduled patients for different appointments

•Trained clinics for Laboratory knowledge

•Helped float and covered multiple shifts for clinics and Laboratory

•Checked patient insurances and collect co-pays

PHLEBOTOMIST UC HEALTH MEMORIAL HOSPITAL JULY 2016 – DECEMBER 2016

●Processed specimens in centrifuge

●Drew patients accordingly with correct order of draw

●Scanned patient name and information and correctly labeled specimen tubes

●Performed heel sticks on newborn infants

●Drew patients ranging from newborn infants to geriatric

●Disinfected cart and restocked supplies

●Followed procedure when handling patients with MRSA or C-Diff

●Worked day and night shifts and was flexible with shift changes

LAB RECEPTIONIST PEAK VISTA COMMUNITY HEALTH CENTERS FEBRUARY 2016 – JULY 2016

●Checked patients in for scheduled blood work

●Explained stool kits and urine tests

●Administered pregnancy tests and gave results

●Stocked patient rooms with gauze, hubs, and various test tubs

●Ran eligibility on all insurance cards

●Answered phone calls from patients and doctors regarding lab work

●Reported STAT tests results for Bilirubin

●Took in cash and credit card payments

●Administered Glucose tests to patients

HOSTESS MOUNT ST. FRANCIS RETREAT CENTER JUNE 2014 – DECEMBER 2015

•Greeted and welcomed guests into the retreat center

•Prepared fruit, pastries, salad bar, desserts, and beverages for guests

•Ensured all requirements were met for guests in a timely manner

•Managed events including setting up dining rooms and maintaining a clean and organized work area

•Provided excellent service while hosting for CEO members of Mount St. Francis

•Trained newly hired employees

WAITRESS LIBERTY HEIGHTS AUGUST 2013 – MARCH 2014

•Greeted residents and seated them according to their preference

•Took orders and provided information about the menu and chef specials

•Ensured order quantity and quality prior to serving meals

•Cleared tables and reset them in an organized manner

•Collected and prepared new menus for following day

•Private waitress for special family events and parties

VOLUNTEER WORK PPTRC JANUARY 2011 – JANUARY 2012

●Experienced horse-walker

●Groomed, tacked, and cared for the RCPT horses

●Worked with disabled children and participated in games and activities with them

●Excellent track record of being on time and completing tasks assigned to me

Education

COMMUNITY COLLEGE NURSING ASSOCIATE 2015- 2017

PINE CREEK HIGH SCHOOL DIPLOMA 2015

Certifications

PHLEBOTOMY NAU & NPS 2016

BLS CERTIFIED (ADVANCED) RED CROSS 2022

EMT CERTIFIED UC HEALTH 2018

Skills & Abilities

●PROFICIENT IN EPIC SYSTEM

●PROFICIENT IN MICROSOFT & EXCEL

NexGen, EPIC, McKesson Charting System Knowledge

Activities and Interests

Professional Horse Jumper

Camping

Outdoor Traveling

ATV Riding

Contact this candidate