Angela S Dory

*** ***** ***** * *********** MD **7843

202-***-**** adx7mn@r.postjobfree.com

CAREER PROFILE

A driven and highly organized professional with long-standing expertise in administration and warehouse management recognized for excellence in communication and operations within multiple federal environments. Proven ability to analyze and assess organizational needs to implement strategic efforts to successfully reach all goals and proposed efforts. Demonstrated skillset in establishing and upholding a high stand of customer support and satisfaction while exceeding project and departmental goals. Instrumental in streamlining and improving processes, enhancing productivity, and implementing cutting-edge solutions. Technical proficiency in Microsoft Word, Excel, Access, and Project.

AREAS OF STRENGTH AND EXPERTISE

Procedural Development

Administration

Document Management

Security

Process Implementation

Strategic Planning & Analysis

Cross-Communication Skills

Contract Officers Representative (COR)

Logistics & Leadership

Project Management

Relationship Building

Records Management

PROFESSIONAL EXPERIENCE

Beacon Hill Staffing Group 2017 to 2019

Washington DC

DC Public Charter Schools

Washington, DC 20010

Director’s Office DC Public Charter

Schools

Administrative/Program Assistant

Provided support services to DC Public Charter school Director and charter school staff overseeing office operations and procedures, distributing correspondence, directing visitors, deliveries, answering phones, directing phone calls, overseeing filing, approving supply requisitions, assigning and monitoring clerical functions.

The National Gallery of Art 2007 to 2014

Support Services Supervisor, Mail, Records, and Logistics

An essential representative recognized for diligence in driving multifaceted operations of Mail, Records, Shipping, Receiving, Transportation, and Logistics for the National Gallery of Art. Demonstrated ability to provide variety of clerical, administrative, and procedural activities including all paperwork generation. Consistently drove organizational efforts while coordinating, organizing, and recording operations. Proven success in identifying issues and implementing solutions. Effectively oversaw daily work requirements, contract management, operations for receiving and delivery methods and procedures, and provided guidance to staff. Served as Contract Officer Representative (COR). Coordinated ongoing projects including mail and materials delivery, distribution, inventory, and processing. Maintain status of all vendor files and all related paperwork.

Key Accomplishments:

Supervised 15+ employees; 5 warehouse workers and material handlers; five property and transportation workers.

Project Management and acted as the liaison for Agency management, vendors, and services.

Contracting Officer’s Representative (COR) engaged in all contracting and related activities.

oConducted business for the logistics and material distribution industry within the Agency.

Re-developed policy and procedures, to improve efficiency and productivity.

Achieved NARA certification facilitating enhancements for records management, preparation, and processing while increasing performance and safeguarding accuracy.

oProvided records management guidance for multiple departments.

Served as COR and principal liaison for the Mail Room Construction project.

oEvaluated and managed progress while ensuring timely completion of project requirements.

Homeland Security 2000 to 2007

CTX Baggage Screener

An effective communicator recruited to conduct passenger screening driving orderly and efficient passenger processing. Participated in information briefings and integrated current security-sensitive information while ensuring passenger safety. Utilized the CTX computer topography x-ray to evaluate baggage and other items for travelers from 20 different airlines within the Reagan National Airport.

Key Accomplishments:

Maintained close communication to limit safety vulnerability or weakness in the course of screening duties.

Operated screening equipment to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.

Maintained focus and awareness while working in a stressful environment, effectively making decisions in both crisis and routine situations.

Started as a passenger Screener and promoted to CTX Screener for the Reagan National Airport.

PROFESSIONAL EXPERIENCE CONTINUED

National Institutes of Health, Mail Services Branch, ORS 1997 to 2000

Program Specialist Mail Services Branch

Selected Accomplishments:

Oversaw operations, administrative functions, and management of the warehouse and mailroom.

Directed and supervised over 35 Warehouse and Mail Room Employees and five satellite mailrooms.

COR for the Mail Services Branch, Mail Clerks, and the International Mail contracts.

oSupervised over and organized warehouse, mailroom, and office equipment including service contracts and maintenance agreements.

oAdministered contracts for repair services and other service needs for the Agency.

Procurement Officer for the Branch and responsible for supervision of VISA/purchase cardholders for the Branch.

oHeld total management and acting liaison with USPS.

COR on contracts and project officer for the Mail contract for the NIH Warehouse and Stonestreet Facility,

oDirected and approved official for TAIMS for the department.

oOversaw time keeping staff and COR for TAIMS for the Department/Branch.

Previous Professional Experience Includes: Program Analyst Special Programs OFFICE FOR the National Institutes of Health, ORS; Staff Assistant for the Assistant Secretary for Health for the Department of Health and Human Services.

EDUCATION

Certified, A+ Certification and LAN Management Training, Northern VA Community College, Alexandria, VA

Professional Development, Information Technology, University of Maryland, College Park, MD

Training and certification for management and distribution of mail and materials; delivery and logistics for materials; Official records NARA Certification

PROFESSIONAL DEVELOPMENT AND TRAINING

COTR Training 2014

Supervisor Training NGA 2012

Project Manager Training NGA 2011

EEO Training for Supervisors NGA 2014

Managing Difficult Employees NGA 2013

EEO for Supervisors NGA 2013

Procurement and Purchase Card Training 2013

Supervisory Development Training, NGA, 2008

EEO Training for Supervisors, NGA, 2008

COTR Training for Government Contracts, 2009

Addressing Inappropriate Work Place Conduct, 2009

Effective Supervision Training, 2007

Government Purchase Card Training, NGA, 2011

NARA Records Management Certification, NGA, 2011

USPS Executive Mail Center Training Program, NGA, 2011

USPS Executive Mail Managers Training Program, NGA, 2011

Excellence in Government Training Conference, NGA, 2011

PROFESSIONAL AWARDS

20 Years of Government Service Award, NGA, June 2008

On the Spot Cash Award, NGA July 2007

Records Management Improvement Recognition, NGA, June 2007

Cash Award for Outstanding Service, TSA, Dec 2003, Dec 2002

On-the-Spot Special Service Cash Award, NIH, March 2000,

Cash Award for Outstanding Service, TSA, Dec 2003, Dec 2002

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