Kathy Dill

Office Assistant/ Customer Service

Rockford, IL 61107

adx7jw@r.postjobfree.com

779-***-****

Reliable and friendly customer service who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Authorized to work in the US for any employer

Work Experience

School bus driver full time

Rockford Public School District - Rockford, IL

2020 to Present

Pick up and drop off children to school also carry a CDL with passenger, air brakes, school bus Cashier

Ross Dress For Less - Rockford, IL

August 2022 to September 2022

Cashier . Customer service . Restocking clothes. Seasonal Package Handler

United Parcell Service UPS - Rockford, IL

June 2022 to August 2022

Moved big crates around with packages in them. Loaded them up and took to aircraft.seasonal. Cafeteria Worker

Rockford Board of Education - Rockford, IL

September 2019 to August 2020

Served food on line, prep food. Worked with children . Receptionist

Rockford storage - Rockford, IL

October 2017 to May 2018

Data entry, clerk, answering phones, coping, filing. Renting out storage units. Office Assistant/ Customer Service

Instant Tax Service - Rockford, IL

January 2010 to March 2010

Answered customers' questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Educated customers on product and service offerings.Collaborated with customer service team members to give exceptional service .Kept the showroom clean and maintained neat, orderly.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Communicated information to customers about product quality, value and style.Built and maintained effective relationships with peers and upper management.Informed customers about all product lines and services offered by the company. Customer Service Clerk, Cashier

Jet's Beaurt Mart

August 2007 to November 2007

Processed an average Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Exceeded personal sales goals Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept current on market and product trends to effectively answer customer questions.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Communicated information to customers about product quality, value and style.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment..transactions each day in a timely manner. BAKER, line server, served and operated snack Bar in school cafeteria Rockford Board Of Education - Rockford, IL

January 2006 to March 2007

The Rockford Public Schools Cafeteria served Food on a line, baker, Food prep. Balanced the needs of multiple Children Helping each team member out in Creping food daily, also baked snacks such as cookies, brownies, cakes, etc also Ran and Operated School Cafeteria Snack Bar in a fast-paced environment.Built and maintained effective relationships with peers Attended Processed shipments and maintained organized stock shelves.Informed the children on what we were serving. meetings each month to voice concerns and offer constructive feedback to others. Customer Service

Gordmans - Rockford, IL

August 2005 to January 2006

Customer Service, stocked selves, greeted Customers and Cashier . Customer Service/ Server/Cashier/Cook

penny pincher's Restaurant - Rockford, IL

March 2004 to September 2004

Processed shipments and maintained organized stock shelves.Processed shipments and maintained organized stock shelves.Informed customers about all product lines and services offered by the company.Processed all sales transactions accurately and in a timely fashion.Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept current on market and product trends to effectively answer customer questions.Communicated information to customers about product quality, value and style.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.also greeted each customer as they walked in the store. March 2004 to September 2004

penny pincher's Restaurant Rockford, IL.

Customer Service/ Server/Cashier/Cook

Offered customer service

Smith Oil Company - Rockford, IL

March 2003 to September 2003

Customer Service Clerk, stocked coolers, selves, cleaned and ran cash Register. Paraprofessional

Rockford Board Of Education - Rockford, IL

May 1998 to May 2000

Helped children with their needs, also assisted the teacher with her daily work load, also helped with keeping the Children on task worked with MI and Autistic children. Ran & Operated CNC Machines

Adecco - Rockford, IL

February 1995 to August 1998

Rockford, IL.

machine shops

Helped customers select products that best fit their personal needs.Consulted with customers on the latest styles and trends.Held each team member accountable for achieving brand and performance goals.Built and maintained effective relationships with peers and upper management.Processed shipments .Unloaded trucks, stocked shelves and carried merchandise out on the floor Education

High school or equivalent in General

Jefferson high school - Rockford, IL

August 1989 to June 1993

Skills

• Front Desk (2 years)

• Front Office

• Customer Service Skills

• Data Entry

• Filing

• Microsoft

• Microsoft Word (1 year)

• Receptionist

• Scheduling

• Clerical Experience

• Customer Service

• Inventory

• Van Driver (Less than 1 year)

• Delivery Driver Experience

• Food Preparation (2 years)

• Tax Experience

• CNC

• CNC Lathe

• Developmental Disabilities Experience (2 years)

• Food Preparation

• QuickBooks (1 year)

• Special Education

• Tax Experience (1 year)

• CNC (3 years)

• Autism Experience (2 years)

• Machining

• Cash handling

• Bus driving

• School bus driving

• Communication skills

• English

• Driving

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