• A delivery focused Portfolio Manager with extensive experience in delivering multiple

/ complex projects within the defined timelines and budget and margin

• Experience in handling both Development and Maintenance/Service Delivery projects under Fixed Fee, Time & Material, Fixed Pricing.

• Managing wide range of projects in Credit Card Apply/Service applications for a leading US Client covering Onsite, Offshore and Nearshore Delivery centers for 9 years.

• Managed Capacity of 300+ headcount and revenue of over US$25M per annum.

• End to end Project Management including Demand Management, Resource Management, Risk Management, Financial Management, Client Management.

• Interact with Vendor Management Team as part of Community of Practices (CoP), which reports monthly metrics on TaT, Skill Matrix, Knowledge Management etc.,

• Collaborated with PMO, Finance, and other stakeholders to develop remediation plans and maintain effective communication

• Involved in MSA, SOW renewals for the account and having detailed knowledge on the MSA/SOW clauses.

• SPOC for the Accounts Financial reporting status like Forecast of Revenue and Margin, Accrual, invoicing, Margin Improvement plan etc.,

• As a Delivery Manager, conducts the monthly reviews of other LOBs (Line of Business) for Project Delivery/Financial status.

• Account Site Security Leader for the location who manages the ODCs and in-charge for BCP /site Outage planning/Execution

• Leading the Employee Engagement Initiative for the Account and implemented various programs/process to improve employee relationship

• Expertise in Implementation/Migration/testing/support of Core Banking Application i.e. Finacle

• Project Management of several application development / Finacle Implementation for National and International Clients (Please refer annexure for project details.)

• Retail Banking domain experience in Current/ Savings, Loan, Trade Finance (Bills), Forex and Cards sector

RAJKUMAR A R

Qualified Professional with over 20+ years of IT Experience in BFSI sector, looking for senior level roles in Delivery/Program Management

Mail: adx7jo@r.postjobfree.com Mobile: 944-***-****

Profile Summary

Program Management Quality Control

Process Management Resource Management

Stakeholder Management Risk Management

Financial Management Internal Control and Reporting Leadership & Team Building Agile/Scrum/Kanban Methodologies Conflict Management Communication Management

Core Banking Implementation (Finacle) Operational Management

• Margin Improvement - Managed $1M cost savings through various Margin improvement levers like Onsite/ Offshore leverage, Grade optimization, Shadow resource strategy, Increasing Fresher density, Nearshore movement etc.,

• Continuously achieved the target Delivery Margin for the LOB (Line of Business).

• Over 30% revenue growth YoY for the past 2 consecutive years.

• Consistently met the SLA for First Time Right and On Time Delivery for over 8 years, though the baseline SLA increased from 95% to 98% over the years.

• Improved the Client coverage as well as the accuracy of the Credit Card Statement process through automation of various task.

• Instrumental in setting up the Operations team for the account (1800+ Headcount) which takes care of the overall operations for the account

• Part of Community of Practices and managed various roles in Knowledge Management, Employee Engagement etc.,

Capgemini, India Since Jan 2010

• Role : Delivery Manager Since Apr 2018

• Role : Senior Project Manager Apr 2015 – Mar 2018

• Role : Project Manager Jan 2010 – Mar 2014

Technologies / Tools : Java/Microservices, Middleware, ELK, Mainframe, IBM Sterling Integrator, Devops, Selenium, JIRA

• End to end Delivery Management for multiple projects in various terms like Fixed Fee, Time & Material, Fixed Monthly Fee etc.,

• Liaising with client organizations Business partners to determine and map specific requirements and expectations; managing client expectations as an indicator of quality

• Creating & managing the estimates, Project Plan, project schedule, resource allocation/expenses to ensure that targets are reached Accomplishments

Key Skills

Work Experience

• Coordinating project schedules and execution with offshore/onshore teams to ensure timely and quality deliveries

• Tracking and sharing the Project Status Reports with actionable insights with the upper management, clients and various other stakeholders through meeting, calls, video conferencing

• Documented software solutions through flowcharts, layouts, diagrams, charts, code comments and defined the SDP and SOP

• Development/ Maintenance of Credit Card Apply / Service Application for customers

(both PLCC and Dual Cards).

• Managing projects where new products like BNPL (Buy Now Pay Later), SetPay

(Installment Loans) are developed/rolled out to multi clients

• Development / enhancement of Projects to optimize cost through database Caching.

• Project for MFA (Multi Factor Authentication)/OTP rules and policy creation for channel partners

• Projects to develop Application Health Monitoring Dashboard for the end users.

• Report the WFH status to the Client VMO for the account. Associate Project Manager, Telesis Global Solutions/Accel Frontline Ltd May 2006 to Dec 2009

• As Project Manager directed, guided the complete range of activities for the complete life cycle of the project from Current System Studay, and Process Definition (BPD) in order to map the existing products to the features of Finacle

• Produced comprehensive Requirement specification document covering customization

& reports to be developed for the client

• Largely contributed in the SIT UAT /functional support, interfaces with multiple systems/vendors, post live support/ final sign off from client

• Worked hand-in-hand with the Infosys support team for research & implementation of fixes/patches for issues faced in UAT.

Officer, Tamilnad Mercantile Bank Ltd., Chennai/Tuticorin Mar 95 to Apr 2006

• Pioneered the Finacle implementation and Card Services for the bank.

• Part of the core team which was trained by Infosys in Core Banking application, Finacle

• Implemented Finacle for over 130 branches, including 30+ manual branches

• IT Support at Data Center for Daily / Monthly / Quarterly/Yearly Core Banking Operations, BOD/EOD activities etc.,

• Day to Day Retail Banking Operations including, CASA, Loan, Pre-Shipment/Post Shipment, Trade Finance operations,

• Part of Management Information System (MIS) of the Bank which consolidates data and provided reported to RBI

• SAFe 5 Agilist from 2020

• PSM1 Certified

• Prince2 Foundation

• CAIIB (Certified Associate of Indian Institute of Bankers)

• Capgemini’s Certified Engagement Manager Level 1

• 1994: Master of Science (Computer Science) from AVVM Sri Pushpam College, Thanjavur, affiliated to Bharathidasan University

• 1992: Bachelor of Science (Computer Science) from AJ College, Sivakasi, affiliated to Madurai Kamaraj University

Certifications

Education

Annexure

Client Project Details Work

Location

Role Period

Leading Credit Card

Service Provider in

US

Multiple projects including New

Application, redesign of existing

Applications, Middleware services,

Managed Run Support, Application

Dashboard development, FTPs,

Authentication, Risk analysis, Deposits

Offshore Delivery

Manager/

SPM / PM

Since Jan2013

Leading Media

Customer in US

redesign / enhancement of existing

customer service applications

Offshore PM Apr 11 – Dec 12

Leading US Bank at

California

Data Migration / Functional Testing for

Finacle implementation from around

150+ sub systems.

Onsite PM Jan 10 - Mar 11

HNB, Sri Lanka Finacle Data Migration Onsite Consultant Jan 09 - July 09 BPI Bank,Ghana Finacle Data Migration Onsite PM Aug 08 - Oct 08 Deutsche Bank,

India

Finacle migration 7.4.0 to 7.4.6 Onsite PM Oct 07 - July 08 BRAC Bank,

Bangladesh

Finacle migration and production

support

Onsite Consultant Jun 07 - Sep 07

Fidelity Bank,

Nigeria

Implementation of Finacle 7.0.11 Onsite PM Dec 06 - May 07 Federal Bank, India Customization/ Implementation of Finacle 7.0.11

Offshore PM Oct 06 - Nov 06

FCMB Plc, Nigeria. Finacle 7.0.9 implementation Onsite PM Jun 06 - Aug 06 Tamilnad Mercantile

Bank Ltd., Chennai

Finacle Implementation and ATM

Operations

Offshore Officer Jun 03 – Apr 06

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