Customer Service Representative

AYANNA HARRINGTON

Lithonia, GA *****

404-***-**** - *****************@*****.***

ProresstonaL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written

communication, active listening and analytical problem-solving skills. Enhances

customer experiences by employing service-oriented behaviors, understanding,

customer desires, ad providing customized solutions to build loyalty.

‘SKILLS

Attentive and Observant

Adaptable and Flexible

Verbal and Written Communication _ Reliable and Responsible

Professional Demeanor Active Listening

Data Entry

De-escalation Techniques

Detail-Oriented

‘Work History

04/2022 to Current Private Security Officer

Ergonomic Security Corporation — Lithonia,GA

© Greeted guests professionally and courteously to cultivate welcoming atmosphere

while making safety top priority.

‘© Gathered information, identified and implemented resolution, planned follow-up

and logged and filed incident report to successfully manage complaints.

© Compiled, maintained and verified data and distributed information through

reports and queries to support operations.

12/2020 to 09/2021 Caregiver

Bettye Cooks ~ Lithonia, GA

‘© Monitored, tracked and conveyed important patient information to healthcare staff

to help optimize treatment planning and care delivery.

‘© Assisted with dressing guidance, grooming, meal preparation and medication

reminders.

‘© Documented residents! mental status, sleep and eating patterns in medical record

books,

03/2018 to 07/2018 Banking Officer

Citizens Trust Bank — Atlanta, GA

‘© Built and strengthened customer relationships by leveraging excellent

interpersonal and communication skills.

‘© Answered customer inquiries regarding account balances, transaction history,

services charges and interest rates.

‘© Entered numerical data into databases with speed and accuracy using 10-key pad.

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