Customer Service Human Resources

Accomplished Executive Leader with diverse entrepreneurial, managerial, and consulting experience including: cost, inventory, and pricing analysis and maximization; staff recruitment, development, and coaching; the acquisition, growth, and successful sale of a sole proprietorship. United States Navy Veteran

PROFESSIONAL EXPERIENCE

Store Manager Big Lots – NY 2020-Present

Responsible for daily store operations including but not limited to HR, Merchandising, Financial Performance, and Logistics.

Currently responsible for overall performance of multiple stores including customer service, human resources, financial statements including balance sheet, and optimization of each store’s overall performance.

Responsible for the coaching and development of all colleagues

Responsible for turning under performing store profitable by analyzing P&L to plan/implement a strategy to increase profits and gross margin. Includes optimizing inventory, training/retraining new and existing staff to follow process to increase efficiency and overall customer satisfaction.

Store Manager Kmart Stores – NY, MA, DC, VA, PA 2010– 2020

Responsible for daily store operations including but not limited to HR, Merchandising, Financial Performance, and Logistics.

Responsible for overall performance of multiple stores including customer service, human resources, financial statements including balance sheet, and optimization of each store’s overall performance.

Responsible for the coaching and development of all colleagues to adhere to the sales process within the Retail Store Network.

Work with other store leaders and store team to generate new sales strategies to increase overall sales performance of the store including but not limited to setting plans and goals in place to reach monthly, quarterly, and yearly sales goals to grow the store’s bottom line and increase overall year over year income and balance sheet growth.

Responsible for Multi-Unit Multimillion dollar stores overall growth.

Store Manager/Cost Analyst (PM) Kmart Stores – NY, MA 2012-2013

In-house consultant for 15+ Kmart Stores

In depth analysis of store’s profit and loss statement to identify poor performing and well performing areas

Inventory analysis used on poor performing areas to identify Avg. Sales per week in units and dollars and Avg. Inventory Turnover

Liquidated all clearance merchandise and stagnant product to reduce inventory units and inventory dollars

Performed pricing analysis on poor performing product groups to see if they were competitive with in the current market

Used financial findings to make the business decision on whether or not the product(s) should be carried in the store

Co-Owner Aussie’s Tanning - Sidney, NY 2007 - 2012

Initial investment of $40K for a turn key operation

Used pricing analysis to determine proper pricing of services offered

Kept overhead costs down therefore maximizing profits and margins

Maximized profits by utilizing high demand months to capture more sales by marketing package deals

Kept a consistent 40-50% margin on tanning accessories by buying bulk from the wholesaler which allowed for fewer shipments and lower freight cost

Assistant Store Manager/Store Lead Kmart Stores – CA, NY 1998-2010

Responsible for successfully managing the business as a whole which includes but not limited to sales, logistics, customer service, and human resources

Work with inventory levels daily and items that contribute to the overall GM % of the business

Set plans in place to sell higher grossing items with lower grossing items to increase profitability and sales

Worked through all areas of store including Hardlines Manager, Softlines Manager, and Operations Manager

Chief Petty Officer NCC United States Navy 1983-1997

Multiple years of operational and tactical experience Nationally/Internationally

Navy Career Counselor

Elected for Promotion to Chief Petty Officer based on performance and integrity

EDUCATION

Medical Assistant Certificate

Maric College of Medical Careers, San Diego, CA

US Navy

Administrative School

Leadership Development School

Career Counselor School

Quality Control School

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