Customer Service Representative
Resume:
Vanessa Charles
Orlando, FL *****
*****************@*****.***
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Lovable family Home care - Pembroke Pines, FL
November 2018 to Present
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Monitored claims and physician-related services
• Handled billing issues and order inquiries
Education
High school diploma
Broward College - Broward college
October 2019 to Present
Skills
• Customer Service Skills, stocking &a management (2 years)
• Bilingual
• Customer Care
• Customer Service
• Customer Support
• Caregiving
• Cleaning Experience
• Cooking
• Home Care
• Laundry
• Meal Preparation
• Nursing
• Senior Care
• Alzheimer's Care
• Medication Administration
• Vital Signs
• Personal Assistant Experience
• Dementia Care
• Hoyer Lift
• Patient Care
• Infection Control Training
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Live Chat
• Medical Imaging
• Memory Care
• Technical Support
Languages
• English- Creole - Expert
Certifications and Licenses
Home Health Aide
Present
First Aid Certification
CPR Certification
Assessments
Work Motivation — Highly Proficient
July 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Work Style: Reliability — Familiar
April 2020
Tendency to be dependable and come to work
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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