Customer Service, Communication

Experience

SNI Staffing Now Inc Richmond, VA

Security Officer 03/2023 - 05/2023

Actively tracked and reported all major vulnerabilities to ensure the company remained compliant Supervise twenty-five or more employees, check in -and out for attendance for a staffing company called SNI Staffing Now / Strat Air

Patrol the premises, check emergency exit doors, write progress reports for any suspicious activity. RMC Events Richmond, Virginia

Security Officer (part-time) 01/2023 - 03/2023

Patrol parking levels reporting any suspicious activity Write up incident reports, and progress reports throughout the day, Monitor CCTV and communicate over a walkie-talkie. Train new employees on all protocols according to the rules and regulations of the State of Virginia. Lowe's Home Improvement Mechanicsville, VA

Customer Service Associate 03/2022 - 12/2022

Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards United States Postal Service Sandston, VA

Mail Handler 10/2017 - 02/2022

Using machinery to sort and separate parcels

Operate forklifts and other equipment

Ensuring that all mail is delivered in a timely manner Separate all mail received from dispatched to other conveying units Load trucks, dump mail sacks

Skills

Team Building, Leadership Experience, Time Management, Hospitality, Communications Education

Penn Foster High School Scranton, PA

Health and Wellness 08/2023

GPA. 3.93

Prominent coursework: Intro to Computer Science 101 Majored in English Literature

Online Classes

J. Sergeant Community College Richmond, VA

Customer Service 08/2018

Computer Literacy

1. Information literacy

2. Digital literacy

3. Procedural literacy

4. Search Engines

Melvina Robinson

804-***-**** **********@*****.*** Henrico, Virginia

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