Customer Service Team Members
Resume:
Jazmin Morris
Richmond, VA *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Shift Manager
McDonald's - Richmond, VA
September 2016 to Present
• Assigning team members with tasks to be completed each shift
• Setting performance metrics for team members and work with team members to ensure all metrics are met
• Properly resolving problems and troubleshooting issues as they arise without the direction of management
• Managing multiple projects as well as staff members
• Reporting to the assistant or general manager and meeting with management to review goals and metrics
• Maintaining a work environment that meets company, state and federal safety and employment guidelines
Shift Manager
McDonald's - Richmond, VA
January 2018 to April 2020
• Assigning team members with tasks to be completed each shift
• Setting performance metrics for team members and work with team members to ensure all metrics are met
• Properly resolving problems and troubleshooting issues as they arise without the direction of management
• Managing multiple projects as well as staff members
• Reporting to the assistant or general manager and meeting with management to review goals and metrics
• Maintaining a work environment that meets company, state and federal safety and employment guidelines
Crew Trainer
Wendy's Incorporated - Richmond, VA
November 2013 to February 2017
• Manage food preparation, maintain cleanliness and punctuality while effectively support customers in daily transactions with suggestive selling methods.
• Utilize customer service skills while displaying creativity with culinary art to ensure a positive atmosphere for all guests and co-workers.
• Provide genuine customer service to all guests, daily use of computerize POS terminal, adhere to training guidelines of company.
• Communicate clearly and positively with coworkers and management, master point-of-service (POS) computer system for automate order taking.
• Maintain waste and HACCP logs.
• Clean open vat stoves and pressure cook stoves.
• Adjust thermostat controls, temperature of ovens, broilers, grills, roasters and steam kettles.
• Cook long and short orders prep products list daily, assist other cooks and work closely with culinary manager.
• Perform duties on grill, fryers and line assembly, as well as teach new crew members to do the same.
• Clean equipment, such as grills, fryers and oven, using solvents, brushes, rags, or cleaning equipment.
• Maintain integrity of showroom through rotation of inventory and cleanliness compliant with customer and company standards.
• Prep food, accurately portion foods, prepare displays and cook on the grill, broiler and fryer. Warehouse Worker
Online book return - Chesterfield, VA
October 2015 to December 2015
We had to get the packages off a rolling belt and open them make sure they had correct paperwork and stack them inside a crate to fill pallets
Education
High school or equivalent
High school diploma
Henrico High School - Richmond, VA
Skills
• Fast Food
• Food Service
• Shift Lead
• Shift Supervisor
• Microsoft Office (10+ years)
• Microsoft Word
• Microsoft Powerpoint
• Driving Experience
• Cash Handling
• Restaurant Management
• POS
• Food Safety
• Food Preparation
• Supervising Experience
• Conflict management
• Document management
• Customer service
• Typing
• Leadership
• Inventory Control
• Restaurant Experience
• Cooking
• Kitchen Management Experience
• Serving Experience
• Kitchen Experience
• Meal Preparation
• Culinary Experience
• Catering
• Host/Hostess
• Pet care (7 years)
• Caregiving (10+ years)
• Cooking (10+ years)
• Cleaning (10+ years)
• Industrial cleaning (8 years)
• Carpet cleaning (6 years)
• Laundry
• Food Production
• Kennel Experience
• Animal Care
• Babysitting (10+ years)
• Childcare (10+ years)
Certifications and Licenses
Food Handler Certification
Assessments
Sales skills — Proficient
September 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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