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Customer Service Team Members

Location:
Richmond, VA
Posted:
July 10, 2023

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Resume:

Jazmin Morris

Richmond, VA *****

adx7fx@r.postjobfree.com

+1-804-***-****

Authorized to work in the US for any employer

Work Experience

Shift Manager

McDonald's - Richmond, VA

September 2016 to Present

• Assigning team members with tasks to be completed each shift

• Setting performance metrics for team members and work with team members to ensure all metrics are met

• Properly resolving problems and troubleshooting issues as they arise without the direction of management

• Managing multiple projects as well as staff members

• Reporting to the assistant or general manager and meeting with management to review goals and metrics

• Maintaining a work environment that meets company, state and federal safety and employment guidelines

Shift Manager

McDonald's - Richmond, VA

January 2018 to April 2020

• Assigning team members with tasks to be completed each shift

• Setting performance metrics for team members and work with team members to ensure all metrics are met

• Properly resolving problems and troubleshooting issues as they arise without the direction of management

• Managing multiple projects as well as staff members

• Reporting to the assistant or general manager and meeting with management to review goals and metrics

• Maintaining a work environment that meets company, state and federal safety and employment guidelines

Crew Trainer

Wendy's Incorporated - Richmond, VA

November 2013 to February 2017

• Manage food preparation, maintain cleanliness and punctuality while effectively support customers in daily transactions with suggestive selling methods.

• Utilize customer service skills while displaying creativity with culinary art to ensure a positive atmosphere for all guests and co-workers.

• Provide genuine customer service to all guests, daily use of computerize POS terminal, adhere to training guidelines of company.

• Communicate clearly and positively with coworkers and management, master point-of-service (POS) computer system for automate order taking.

• Maintain waste and HACCP logs.

• Clean open vat stoves and pressure cook stoves.

• Adjust thermostat controls, temperature of ovens, broilers, grills, roasters and steam kettles.

• Cook long and short orders prep products list daily, assist other cooks and work closely with culinary manager.

• Perform duties on grill, fryers and line assembly, as well as teach new crew members to do the same.

• Clean equipment, such as grills, fryers and oven, using solvents, brushes, rags, or cleaning equipment.

• Maintain integrity of showroom through rotation of inventory and cleanliness compliant with customer and company standards.

• Prep food, accurately portion foods, prepare displays and cook on the grill, broiler and fryer. Warehouse Worker

Online book return - Chesterfield, VA

October 2015 to December 2015

We had to get the packages off a rolling belt and open them make sure they had correct paperwork and stack them inside a crate to fill pallets

Education

High school or equivalent

High school diploma

Henrico High School - Richmond, VA

Skills

• Fast Food

• Food Service

• Shift Lead

• Shift Supervisor

• Microsoft Office (10+ years)

• Microsoft Word

• Microsoft Powerpoint

• Driving Experience

• Cash Handling

• Restaurant Management

• POS

• Food Safety

• Food Preparation

• Supervising Experience

• Conflict management

• Document management

• Customer service

• Typing

• Leadership

• Inventory Control

• Restaurant Experience

• Cooking

• Kitchen Management Experience

• Serving Experience

• Kitchen Experience

• Meal Preparation

• Culinary Experience

• Catering

• Host/Hostess

• Pet care (7 years)

• Caregiving (10+ years)

• Cooking (10+ years)

• Cleaning (10+ years)

• Industrial cleaning (8 years)

• Carpet cleaning (6 years)

• Laundry

• Food Production

• Kennel Experience

• Animal Care

• Babysitting (10+ years)

• Childcare (10+ years)

Certifications and Licenses

Food Handler Certification

Assessments

Sales skills — Proficient

September 2022

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

September 2022

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

September 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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