Customer Service Representative

COURTNEY CHAMBERS

*** ******** **, *** ********, NY 10801

Tel: 914-***-**** e-mail: **********@*****.***

Authorized to work in the US for any employer

PROFILE

A goal-oriented and focused professional with a positive work attitude and a penchant for exceeding job targets. With over 15 years working experience in Human Resource, Finance and Customer Service, I have a proven track record of producing quality work and displaying a superb work ethic. My continued goal is to consistently maximize my job performance and ensure that I add significant value to the organization.

WORK EXPERIENCE

Employment & Social Development Canada – Vaughan, Ontario

Integrity Services Branch

January 2015 – May 2023

Position: Team Leader

Supervises a team of 12 Investigators for which my main functions involve Performance Management, Talent Management, Training and Mentoring, Conflict Management, Workflow Management, Creating and Managing Team schedules, Work collaboratively with Managers in streamlining work processes, Implementing Client Satisfaction strategies, Enforcing Best Practice Strategies and ensuring adherence to organizational standards.

Previously held positions: Integrity Services Investigator, Integrity Services Officer, Program Services Officer.

Citigroup Fund Services - Mississauga, ON

October 2007 – June 2014

Processing & Quality Control Officer

Ministry of Community & Social Services- Family Responsibility Office- Toronto, ON

February 2007 - August 2007

Program Registration Officer

Registrar General - St. Catherine, Jamaica, West Indies

Period of employment December 1995 – October 2005

June 2005 – October 2005

Production & Customer Care Manager

November 2004 - June 2005

Human Resource Manager

April 2002 - November 2004

Personnel Officer

December 1995 - March 2002

Other positions held sequentially at The Registrar General:

Customer Service Representative and Production Officer

VOLUNTEERING EXPERIENCE

Prison Outreach Ministry

January 2013 – February 2020

Hospitality Care Group

March 2014 – December 2019

EDUCATION

University of Technology - Kingston, Jamaica (1997 - 2001)

Bachelor of Science (Honours) - Administrative Management

Cambridge College International - Britain (2000)

Diploma – Business Management/ Administration

University of the West Indies - Kingston, Jamaica (1996 - 1997)

Certificate - Supervisory Management

SKILL/SPECIALIZED TRAINING

Industrial Relations, Conflict Resolution, Change Management, Records Management, Risk Management, Performance Management, Public Speaking, Microsoft Office (Word, Excel, PowerPoint),

AWARDS AND RECOGNITION

Citigroup Fund Services - 2010

Five Star Recognition Award- Collaboration

Five Star Recognition Award- Service Excellence

Registrar General’s Department

Employee of the Year- 2003

Employee of the Month- 2002

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate