Control Room Customer Service
Resume:
OBJECTIVE
As a recent graduate, I am seeking a role
which allows me to continue learning and
perfecting my skills as I provide high-quality
work, and encourages me to flourish as a
Fleet Manager
EDUCATION
University of Johannesburg Raymond
Ackerman Academy Of Entrepreneurship
2021
Entrepreneurship
66
Mosupatsela Secondary School
2015
Matric
Admission to bachelor's pass
REFERENCE
Spencer Mhlongo - "VeriCred Collections "
Manager
adx7aa@r.postjobfree.com
Sandra Solomon - "Saya Recoveries"
Team leader
adx7aa@r.postjobfree.com
Koetjee Masoa - "Htn Attorneys "
Team leader
adx7aa@r.postjobfree.com
Greshan Sukhu - "Clientele Life "
Manager
adx7aa@r.postjobfree.com
Zibusiso Fuyana - "Olico Call"
Team leader
adx7aa@r.postjobfree.com
SKILLS
Debt Collector skills I possess are: -Computer
proficiency. -Leadership experience. -
Communication skills. -Organizational know-how. -
People skills. -Collaboration talent. -Problem-
solving abilities.
Telemarketer skills I possess are : Telemarketer : - Telephone communication. -Active listening. -
Customer service. -Product knowledge. -Telephone
communication. -Active listening. -Customer
service. -Product knowledge. -Persuasiveness. -
Enroll in a course. -Seek a mentor. -Practice your skills.
Sales Representative skills I possess are : Sales
Representative : Confidence - maintaining a
positive attitude. Resilience - communicating with conviction. Active listening - understanding the
customers' needs. Rapport building - selling your
personality. Entrepreneurial spirit - continual self- improvement. Time-management Skills-Spend less
time on each customer and more time to make
more sales. Organizational Skills - The more
organized you are, the less chance you have of
forgetting about a client or customer. Being
organized in this role will also alleviate any stress you may have.
KGAUGELO KOMANE
adx7aa@r.postjobfree.com
748579634 692438611
1267 Batswana Street Kagiso2 Central 1754
Nathan Usher - "Acm Track"
Control Room Supervisor
adx7aa@r.postjobfree.com
Control Room Supervisor Skills I possess are :
Control Room Supervisor : -Operating and
monitoring CCTV. -Monitoring of various alarm
systems. -Have a sound knowledge of Security
techniques. -Knowledge about computer systems
in operation within the Control Room. -
Understanding of all alarm systems. Awareness of
Building Management Systems (BMS) -Managing
the delivery of the control room service and ensure delivery of operational KPI’s -To deliver effective team management Ensuring operating systems
are functioning correctly and are fit for purpose,
troubleshooting and organizing for corrective
action while at the same time mitigating against
any risk to the museum -Carrying out dynamic
security and safety risk assessment -Ensuring the
efficient and correct system use of systems by
staff -Communicating effectively with the control
room team and liaising effectively with the
operational management teams within the
Museum -Maintaining effective relationships with
frontline museum staff, management and
contractor and service providers Cross functional
working with facilities, collections, events and
visitor services teams -Managing training and
development and recruitment of control room staff
Conducting and monitoring control room staff
appraisals and encouraging further development -
Providing reports and recommending process
improvements -Developing the control room
operations manual that supports all museum
operations, updating when required and
formulating and implementing security policy and
procedures -Acting as a focal point for security
operations decision making during routine and
emergency situations Deputizing for Security
Operations Manager when required -Adhering to
compliance standards and relevant laws -Any
other duties deemed relevant to the role
EXPERIENCE
VeriCred Collections
Feb 2016 - Aug 2017
Debt Collector
Collected for Ackermans and Made debit
order collections
Keep track of assigned accounts to
identify outstanding debts.
Plan course of action to recover
outstanding payments
Locate and contact debtors to inquire of
their payment status
Negotiate payoff deadlines or payment
plans.
Handle questions or complaints
Investigate and resolve discrepancies.
Saya Recoveries
Sep 2017 - Jun 2018
Debt Collector
Collected for capfin
Arrange debit order payments
Issue paid up letters and offer excellent customer services
processing payments made by credit cards and
checks, researching customer disputes and
resolving their complaints by making necessary
adjustments, and requesting correspondence that
documents special payment arrangements.
Htn attorneys
Aug 2018 - July 2019
Debt Collector
Collected for MBD
Made debit order collections
Give excellent customer service
Achieve my target of collections daily.
Clientele Life
Sep 2019 - Nov 2020
Telemarketer
Sell funeral insurance
Assisting in resolving customer
complaints/disputes
Providing information to customers.
Monitoring sales performance.
Closing sales deals.
Keeping a record of calls and relevant
details.
Updating customer details.
Olico Call
Feb 2021 - Oct 2021
Sales Representative
Sell Hollard funeral insurance
Cold Calling
I was their Top FSP consultant.
Excellent communication and listening
skills
A polite and friendly manner (being rude
never gets you anywhere)
Lots of initiative.
A positive attitude.
The ability to think on your feet.
Acm Track
Feb 2022 - Current
Control Room Supervisor
Monitoring and maintaining Alarms from different
servers.
Unit Status Checks on all servers
Step in when management is not there
Reports pulling and send to clients
Assist account controller with capturing
Dispatching on incidents
Follow up on incidents and reporting
Client Assistance (Advanced)
Hijacking and stolen vehicles recoveries
Basic and Advanced admin
Overseeing the control operator during all shifts
communicate organizational needs, oversee
employees' performance, provide guidance,
support, identify development needs, and manage
the reciprocal relationship between staff and the
organization so that each is successful.
Contact this candidate