Pharmacy Technician Customer Service
Resume:
Barry Jacobs
Chandler, AZ *****
Objective
Customer service oriented professional seeking a position where I can utilize my previous experience to positively impact the company. Eager to exceed my employer’s expectations while consistently increasing customer satisfaction. Skills
CPR Certified DEA Forms & Protocols Compounding
HIPAA / OSHA Training Pharmacy Law & Ethics Admixtures JCAHO Familiarity Hospital PharmacyParenteral Medications Regulatory Standards Knowledge Administrative Practices IV Medications Schedules of Controlled DrugsNuclear Pharmacy OTC Medications Professional Experience
Advocate Lutheran General Hospital, Park Ridge, IL (Pharmacy Technician I) March, 2015 - June, 2018
● Deliver medications to patients in a timely manner
● Manage and dispense medications via an automated system
● Access and dispense controlled substances
● IV room compounding and restocking when needed
● Overnight cart fill organizing and preparing for first deliveries in the morning Walgreens, Sun Lakes, AZ(Sr. Pharmacy Technician ) Jul. 2014 – Present
● Transcribe prescriptions from doctors in order to prepare medications
● Fill prescriptions based on doctor’s orders
● Ordering and restocking medications per store requirements
● Assist customers with registering insurance information and cashing out orders Wheels, Inc., Des Plaines, IL (Safety Department) October, 2013 - January, 2014
● Ran Motor Vehicle Reports for drivers and organized reports using Excel
● Assigned training to drivers using our online training program
● Helped customers with their tax compliance for the year Sprint, Skokie, IL (Retail Consultant Key Holder)November, 2010 - August, 2013
● Assisted customers in choosing their latest device and make sure they are comfortable operating it
● Properly performed opening and closing duties
● Assisted with the highest level of tech support – resolved issues the other technicians could not troubleshoot
● Diagnosed troubleshooting tickets to determine the appropriate assistance
● Received incoming calls from customers who needed help with various issues that occurred LifeWatch, Rosemont, IL (Client Care Center Supervisor) March, 2009 - October, 2010
● Managed and supported a team of 15 employees
● Mentored and educated a team of five technicians
● Facilitated communication between other departments and the Client Care Center
● Created and managed statistics for our daily numbers
● Coordinated logistics of the help desk and managed the distribution of replacements
● Answered incoming phone calls from patients
● Asked specific probing questions to determine any concerns patients were having with their devices
● Educated patients on their device and how to manage their device Education
Everest College, Skokie, IL
Graduated February, 2015 (Diploma, Pharmacy Technician Program)
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