Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Bloemfontein, Free State, South Africa
Salary:
8000
Posted:
July 11, 2023

Contact this candidate

Resume:

Name :

Current/ Last Salary :****

Expected Salary :9000

Notice Period :n/a

Consultant remarks :

A. PERSONAL DETAILS

SURNAME : Ntantiso

CHRISTIAN NAME /S : Mandisa Vivian

KNOWN NAME : Mandy

GENDER : Female

ID NUMBER : 800-***-**** 087

AGE : 39

TELEPHONE NUMBERS : 079-***-****

E-MAIL ADDRESS : adx77o@r.postjobfree.com

RESIDENTIAL ADDRESS : 29166 Chris Hani, Bloemfontein MARITAL STATUS : Married

DEPENDANTS : 2

NATIONALITY : South African

ETHNIC / RACE : Black

DRIVERS LICENCE : Learners

OWN TRANSPORT : No (Husband drives her around)

LANGUAGE PROFICIENCY Speak Read Write

English : Excellent Excellent Excellent

Afrikaans : Good Good Good

Sotho : Good Good Good

Xhosa : Excellent Excellent Excellent

Tswana : Good Good Good

Zulu : Good Good Good

B. QUALIFICATIONS

SCHOOL QUALIFICATIONS

Mandy has excellent client service experience, and can work well under pressure. Mandy has a matured and friendly personality. People is her passion and she enjoy working with clients, she finds joy in herself knowing that a client can walk out the door and be more than happy, the client need to be impressed with the service that he just received from Mandy. Mandy can speak 6 different languages; this includes that she can speak Afrikaans fluently. Mrs. Mandisa Ntantiso

R7 038 CTC PM

R9 000 Nett pm

Immediately

NAME OF INSTITUTION : Wongalethu Senior Secondary School (Bethulie) HIGHEST GRADE PASSED : Gr 12

YEAR COMPLETED : 1999

TERTIARY QUALIFICATIONS

INSTITUTION : Motheo College

DIPLOMA / DEGREE : Diploma Business Management

YEAR COMPLETED : 2002

ADDITIONAL COURSES

BMDP Business development

Computer training

Human resources

COMPUTER SKILLS

SAP

Fiory

Microsoft excel, word etc.

Sage

Workflow

Jarrison time

WORKING EXPERIENCE

1. MOST RECENT

COMPANY NAME : Lithotech sales BFN

CITY / TOWN : Bloemfontein

PERIOD OF EMPLOYMENT : 28 October 2019

POSITION HELD : Receptionist

REMUNERATION : R7000

JOB DESCRIPTION

Answering of telephone calls

Customer Service

Handling customer complaints

Filing

Assist in other positions (Sales)

Administration

Petty Cash

Banking

2.

COMPANY NAME : Famous Brands

TYPE OF COMPANY : FMCG

CITY / TOWN : Bloemfontein

PERIOD OF EMPLOYMENT : 20 May To 04 October 2019

POSITION HELD : Logistics administrator

REMUNERATION : R10000

JOB DESCRIPTION

Plan shipments based on product availability and customer requests

Track orders to ensure timely deliveries

Prepare shipping documents (like invoices, purchase orders and bills of lading)

Coordinate our supply chain procedures to maximize quality of delivery

Schedule shifts for our drivers and warehouse staff

Maintain updated records of orders, suppliers and customers

Oversee the levels of our warehouse stock and place orders as needed

Provide information to customers about the status of their orders

Handle queries

Handle customer complaints

Order stock

Create Purchase orders to pay vendors

Do stock counts

Capture employees overtime and hours on jarrison time and bio star

Do customer returns and credits

Create customer counts

REASON FOR LEAVING : Contract vacancy

2.

COMPANY NAME : JD Group Bradlows Rocklands

TYPE OF COMPANY : Furniture Retail

CITY / TOWN : Bloemfontein

PERIOD OF EMPLOYMENT : 1 September 2017 to 07 October 2018 POSITION HELD : Admin Clerk

REMUNERATION : R 7 038 CTC PM

JOB DESCRIPTION

Answering of telephone calls

Customer Service

Handling customer complaints

Liaising with clients

Handling of insurance claims

Credit granting

Insuring that customers obey with the national credit act

Debtors controlling

Assist in other positions (Sales)

Administration

Petty Cash

Banking

Housekeeping

REASON FOR LEAVING : Retrenched

2.

COMPANY NAME : JD Group Trading as Botshabelo Warehouse TYPE OF COMPANY : Warehouse Retail

CITY / TOWN : Botshabelo

PERIOD OF EMPLOYMENT : 1 October 2016 to 31 August 2017 POSITION HELD : Complaint Supervisor

JOB DESCRIPTION

Handling client’s complaints

GRV of stock

Receive and dispatching of stock

Customer Service (Customers was contacted by me to ensure that they are happy with their product)

Admin duties

Answering telephone calls

REASON FOR LEAVING : The Company relocated to welcome and I was moved to JD group Bradlows in Botshabelo

2.

COMPANY NAME : JD Group trading as Russels Botshabelo TYPE OF COMPANY : Furniture Retail

CITY / TOWN : Botshabelo

PERIOD OF EMPLOYEMNT : 1 October 2015 To 7 September 2016 POSITION HELD : Branch Manager

JOB DESCRIPTION

Insure that store running is up to date

Managing control store assets

Increase revenue profitability to ensure that there are more feet in the store

To ensure that the business moneys are accounted for

Budget planning

Delegate and train new staff members

Check that there is no reckless credit granting

Ensure that all the employees are save according to the OHASA rules

Managing 8 staff members

Develop and train new staff members

REASON FOR LEAVING : Retrenchments

2.

COMPANY NAME : JD Group Joshua Doore

TYPE OF COMPANY : Furniture Retail

CITY / TOWN : Bloemfontein

PERIOD OF EMPLOYMENT : 2 January 2014 to 31 August 2015 POSITION HELD : Financial Service Manager

JOB DESCRIPTION

Check that all loans application was legit and no fraud was found

Managing cash and expenses

Banking

Train new staff in credit department

Handling of customers loans

Customer service

Manage finance department

Day to day store running

Handling customer queries

Develop and train new staff

REASON FOR LEAVING : Promotion was given to me at Russels as Branch Manager 2.

COMPANY NAME : JD Group Morkels

TYPE OF COMPANY : Furniture retail

CITY / TOWN : Bloemfontein

PERIOD OF EMPLOYMENT : 8 December 2010 To 2 January 2014 POSITION HELD : Financial service clerk

JOB DESCRIPTION

Call customers to inform them of outstanding debts

Capturing of invoices

Data Capturing of clients

Insurance claims

Cashier

Customer service

Handling of customer queries

Meet monthly budgets

Develop and train new staff members

Do follow ups

REASON FOR LEAVING : Promotion, as financial service manager 3.

COMPANY NAME : Outdoor Warehouse

TYPE OF COMPANY : Retail

CITY / TOWN : Bloemfontein

PERIOD OF EMPLOYMENT : 1 May 2005 To 31 July 2009

POSITION HELD : Cashier

JOB DESCRIPTION

Cashier

Assist walk in clients

Sales

Banking

Answering telephone calls

Handling queries

GRV of stock

REASON FOR LEAVING : I received a better job opportunity at JD group F. REFERENCES

COMPANY : bidvest lithotech sales bloemfontein

REFEREE : Mrs. Thea Prinsloo

REFEREE’S POSITION : Manager

TELEPHONE NUMBER : 051*******

COMPANY : Famousbrands

REFEREE : Mr. Jurie Linde

REFEREE’S POSITION : HR

TELEPHONE NUMBER : 051*******

COMPANY : Morkels (Bradlows)

REFEREE : Mrs. Driekie Van Lamp

REFEREE’S POSITION : Financial Service Manager

TELEPHONE NUMBER : 083-***-****

COMPANY : JD Group

REFEREE : Mr. Pieter Beukes

REFEREE’S POSITION : Free State Regional Manager

TELEPHONE NUMBER : 082-***-****



Contact this candidate