Sales Representative Customer Service
Resume:
Sherman Lee Baker
Fayetteville, North Carolina 28306
SALES REPRESENTATIVE
Regional Sales Management / Customer Retention / Client Relations
CORE COMPETENCIES
Territory Growth and Development
Key Account Retention
Regional Sales Management
Team Building
SUMMARY OF QUALIFICATIONS
Highly qualified sales representative with over 10 years of experience and a proven track record of business to business sales success. Achieved significant results by consistently meeting and surpassing sales goals as well as generating new business by establishing an excellent rapport with business clients. Self motivated individual with superior leadership skills and the ability to excel both individually and in a team environment. Exceptionally skilled in building new business and developing a loyal customer base.
PROFESSIONAL EXPERIENCE
SALES REPRESENTATIVE, USA DISCOUNTERS, Fayetteville, North Carolina (2001-PRESENT)
Exceed weekly sales quota of $30,000, generating up to $63,000 in individual sales
Consistently awarded “Salesman of the Week” for outstanding sales and performance
Commended by clients for professionalism, work ethic, and knowledge of business products and services
Processed incoming orders, coordinated shipments, and successfully handled customer related issues
Initiated both inside and outside sales with the use of cold calls, mailers, and current customer account list
SALES CONSULTANT, HEILIG-MEYERS FURNITURE, Fayetteville, North Carolina (1998-2001)
Managed monthly sales quotas in excess of $90,000 within a 20,000 square foot facility
Received numerous awards as top performer including “Sales Achievement Award” and “Outstanding Team Leadership Award”
Maintained contact with customers to assess their experience with the company, provide information regarding their purchase and market new products
Greeted incoming customers and provided information about products, warranties and services, and assessed client needs in order to match customer needs with business products
MANAGER TRAINEE (1989-1996)
Multiple recipient of the “Salesman of the Year” and “Winner’s Club” awards
Trained new employees assigned in various departments, including logistics, sales, safety control, customer service, revenue management, etc.
Ensured sales forecast and assigned budgets were met and exceeded within areas at the territory level
Trained in all aspects of store management, including sales, revenue management, and personnel management within a 20,000 square foot facility
Responsible for making daily bank drops of cash, checks, and credit card purchases up to $20,000
SALES CONSULTANT, SYSTEL OFFICE AUTOMATION, Fayetteville, North Carolina (1996-1998)
Managed business to business sales for six regions, producing average monthly revenues exceeding $40,000 sales quota
Continuous recipient of “Salesman of the Month” award for constantly exceeding designated sales quotas
Developed and executed a marketing plan used to exceed the daily customer contact quota by 100% within a 10 county territory
Logged customer information and purchases into company tracking system for future follow-up
EDUCATION
Bachelor of Science in Economics, Minor in Management, 2000- Fayetteville State University-Fayetteville, NC
REFERENCES AVAILABLE UPON REQUEST
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