Customer Service High School

FRANK BATISTA

********************@*****.*** 559-***-**** Hanford, California 93230

Proactive and meticulous Manager with over 25 years of experience in Auto industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Strong budgeting skills for optimize company profitability.

• Assist Customers

• Sales Activities

• Verbal and Written Communication

• Order Supplies

• Statistics

• Employee Scheduling

• Customer Service

• Detail Oriented

Strong Work Ethic with Automotive

background

•

Aug 2014 - Current

Manager

Keller Ford - Hanford, CA

Planned and budgeted accurately to provide business with resources needed to operate smoothly.

•

Maintained positive customer relations by addressing problems head-on and implementing successful

corrective actions.

•

Developed detailed plans based on broad guidance

and direction.

•

Controlled costs to keep business operating within budget and increase profits.

•

Defined clear targets and objectives and

communicated to other team members.

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Maximized performance by monitoring daily activities and mentoring team members.

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Set aggressive targets for employees to drive

company success and strengthen motivation.

•

Monitored and analyzed business performance to

identify areas of improvement and make necessary

adjustments.

•

• Increased sales by 60% in 5 yrs

• Created a Positive work environment

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Jan 2013 - Aug 2013

Engineer

California Dairies - Fresno, CA

Performed preventative maintenance to keep tools

and equipment functional.

•

Captured technical schematics for use in project

planning and execution.

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Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.

•

Welded, fabricated and helped maintain production

line equipment, including troubleshooting.

•

Jun 2001

Associate of Science: Kinesiology

Fresno City College Fresno, CA

Jun 1999

High School Diploma

Lemoore High School Lemoore, CA

EDUCATION

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