Code Compliance Customer Service

MICHAEL J WILLIAMS

**** * *** ****, *** ****; West Palm Beach, FL 33411

561-***-**** cell * ********@*****.***

CAREER SUMMARY

Over 20 years of management, public relations and providing high quality customer service standards. Strengths include thorough and precise attention to details and facilitating group presentations. Successful in resolving customers’ concerns and establishing good relationships in both corporate and field environments. RELEVANT SKILLS & EXPERIENCE

Investigates & follow-up on complaints of housing, zoning, illegal dumping and quality of life safety issues

Serves as program coordinator for code compliance division “Community Action Support Team”

Attends homeowners or neighborhood association meetings and makes informative presentations

Conducts inspections and investigations to determine compliance with applicable state and local laws, codes, ordinances and other regulations

Motivate and train newly hired Code Compliance Officers

Coordinated scheduling and staffing in retail setting

Served as chief liaison to outside supporting agencies

Prepared forecasting statements, budget and analysis, and accounts receivable/payable reports

Supervised team of employees in the initial screening of indigent clients for varied medical / social services

Monitored employee’s legitimacy in appraisal of client services EMPLOYMENT

Code Compliance Officer City of West Palm Beach 12/2012 - Current Code Compliance Officer City of Palm Beach Gardens 08/2007 - 12/2012 Code Compliance Officer City of West Palm Beach 06/2002 - 02/2007 Assistant Store Manager Walgreens Drug Store 06/1998 - 06/2002 Medical Clerk –GS/5 Veterans Affairs Medical Center 06/1996 - 06/1998 Eligibility Supervisor Good Samaritan Medical Center 08/1989 - 06//1996 Admin/Yeoman United States Navy 06/1981 - 10/1988

Certification: Level’s I, II, III & IV Code Enforcement - Florida Convenience Business Inspector – Attorney General State of Florida Apprentice: Naval Administrative School, Meridian, MS Certificate: Administrative Management – 04/1983

Technology Skills: GIS; Community Plus; Eden; Microsoft Office and Google Suites References available upon request

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