Customer Service Data Entry
Resume:
Sylvia Eppes
Family Service Worker
Detroit, MI *8227
******@***.***
• Foster Care Coordination
• Community Outreach Expert
• Strategic Planner
• Customer Service & Support
• Confidential Documentation & Recordkeeping
• Program & Case Management
• Critical Thinker
• Client Advocacy
• Process Optimization
• Case Planning, Evaluation & Assessment
Authorized to work in the US for any employer
Work Experience
GSRP Family Service Woker & Interim Center Secretary MLKECA - Detroit, MI
October 2022 to Present
• Partners with families and provided resources to build growth that promoted better self-reliance.
• Serve as liaison between children, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
• Advocate for victims during difficult situations by handling various tasks, including filing police reports and any suspected abuse or neglect.
• Enters client data in centralized database and maintained up-to-date case records for all clients.
• Responsible for working with parents and teachers to ensure that daily attendance records are accurate.
• Responsible for auditing monthly meal sheets.
• Responsible for entering monthly meal count data in CACFP system.
• Utilize Power School to enter new student data and/or update studemt profile information.
• Office responsibilities: greeting parents and students, filing, answering phone calls, taking messages, handling correspondence, preparing and maintaining office records, admissions, student records, reports, typing, managing database(Power School)reeting parents and students Family Service Worker
Renaissance Head Start - Detroit, MI
May 2017 to August 2022
• Partnered with families and provided resources to build growth that promoted better self-reliance.
• Served as liaison between children, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
• Advocated for victims during difficult situations by handling various tasks, including filing police reports and any suspected abuse or neglect.
• Entered client data in centralized database and maintained up-to-date case records for all clients.
• Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
Social Worker
Sincere Care for Mom and Baby - Southfield, MI
January 2017 to July 2017
• Conducted home and office visits, completed inspections and interviewed family members and witnesses.
• Developed and implemented family improvement plans.
• Identified appropriate community resources and provided referrals for services.
• Referred family members to outside support options to assist with coping during times of increased stress.
• Facilitated parental workshops and classes to provide support to children in achieving parental and academic success.
Mortgage Pre-Processor (Contractor)
AEROTEK Staffing Agency - Southfield, MI
August 2015 to January 2016
• Created and completed loan submission packages quickly and efficiently.
• Evaluated financial statements and contacted institutions and customers to clarify details.
• Examined and verified information in loan application and closing documents.
• Worked with third-party vendors to address and clear loan closing requirements.
• Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
• Carried out pre-funding and funding functions.
Bankruptcy Processor
American Processing, Inc - Farmington Hills, MI
December 2011 to September 2014
Farmington Hills, MI December 2011 - September 2014
(formerly: NDeX /Dolan Media; also formerly and currently Trott & Trott) Bankruptcy Processor
• Acted as liaison between mortgage lenders, debtors, debtors' attorneys, investors and insurers.
• Reviewed all bankruptcy court documents received to determine if further action was needed.
• Troubleshot problem files to obtain missing and incomplete documents.
• Electronically filed documents with the appropriate court (circuit and federal).
• Ensured compliance with FHA, VA, FHLMC and private investor guidelines.
• Received, reviewed, accepted, or rejected, incoming referrals from lenders.
• Requested and reviewed required documents from lenders.
• Attended ongoing training sessions to remain current on privacy laws, amendments to foreclosure laws, and changes in confidential laws.
• Responsible for extensive data entry. Provided ongoing cross-training to new employees.
• Used over 10 lender systems to file bankruptcies, electronic filing systems to file bankruptcy related documents, and multiple electronic bankruptcy case file systems to check the status of bankruptcies. Customer Service Representative and Account Manager Chrysler Financial - Troy, MI
September 1999 to February 2010
• Managed an average of 500 calls each week from customers regarding account issues.
• Handled low risk accounts; 1-29 days past due. Placed collection calls.
• Responsible for handling high risk accounts in my role as an Account Manager; accounts 31+ days past due. Used LexisNexis legal software to manage delinquent accounts.
• Advised customers of current contractual obligations and offered viable solutions.
• Researched and investigated accounts using skip tracing tools.
• Setup Auto Pay in the system. Resolved Auto Pay issues and addressed customers' concerns.
• Reviewed and reconciled daily Auto Pay Reports.
Education
Bachelor of Science in Psychology/Social Work
Eastern Michigan University - Ypsilanti, MI
September 1988 to December 1994
Skills
• Social work
• Case management
• Administrative experience
• Crisis Intervention
• Microsoft Word
• Microsoft Office
• Data Entry
Links
http://www.linkedin.com/pub/sylvia-eppes/40/50/438 Certifications and Licenses
Social Worker License
April 2020 to April 2023
State of Michigan Bachelor of Social Work License, LBSW Assessments
Case management & social work — Proficient
December 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Protecting patient privacy — Proficient
December 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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