DEBRA J. COOK

**** ** ***** **, **********, WA **642; 503-***-**** or adx6yj@r.postjobfree.com

SUMMERY STATEMENT

Versatile loan processor providing 14 years of exceptional customer service to internal and external customers in a professional and ethical manner. Excellent communicator and detail oriented. PROFESSIONAL EXPERIENCE

WELLS FARGO HOME MORTGAGE June 2021- October 2022

Mortgage Processor

Responsible for initial review of loan application input from Home Mortgage Consultant (HMC), to include accurate borrower information, credit report review, employment/income review, hazard insurance and flood if required, and approved settlement/closing agent.

Ensure all conditions needed based on loan decision findings to obtain loan approval from application to final loan approval.

Complete welcome call with borrower to introduce roles and responsibilities of loan processor and request any additional documents required for complete loan package prior to underwriter review.

Notify borrower of loan approval and complete regular follow-ups with borrower, settlement agent and sales.

Upon final loan approval, notify borrower and submit loan package to mortgage loan closer for preparation of closing package and schedule closing.

Follow-up with borrower after loan funding to ensure no final questions. PHH MORTGAGE CORPORATION December 2020 – April 2021 Mortgage Processor

Oversee receipt of the loan file from Loan Officer after input of application through final loan approval.

Review all documentation received from applicant and follow-up for any additional conditions requested from underwriter.

Input any changes into computer system based on documents received, re-run for AU decision and submit file back to underwriter for review.

Provide regular status updates to all parties, to include borrower, settlement agent and Loan Officer.

Schedule closing with the applicant after final loan approval. WELLS FARGO HOME MORTGAGE April 2010 – November 2020 Mortgage Processor

Primarily responsible for gathering, verifying and submitting loan conditions to underwriting for review and approval.

Processing experience includes conventional loans, bond loans and government loans.

Maintain mixed loan pipeline of complex Purchase and Refinance transactions.

Closely monitor files and act as key liaison between Home Mortgage Consultant (HMC) and customer through extensive contact by both phone and email to ensure the loan is closed on time.

Follow-up on appraisal orders, title, credit supplements, insurance, and other documentation as needed and requested by HMC, underwriter and vendors.

Complete required classes and training to keep abreast of changes in processing requirements and procedures.

Provide exceptional customer service to internal and external customers in a professional and confidential manner.

Mentoring new hires as requested by management.

2 year consecutive Service Conference winner (2007-2008) Excellence in Loyalty. SPECIAL SKILLS

Proficient in computer applications including MS Office and email, Word, Excel. Skillful knowledge of CORE and Coast to Coast. Typing (60 wpm) and 10-key by touch.

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