Christina Boyce

adx6yc@r.postjobfree.com; 704-***-****

Objective: To obtain a position that would exercise my education and skills so that I would be in a position to both assist someone in need of services and be a part of a growing company and team.

Experience 2022-2023 Fusion BPO Services Spindale, NC

Staffing Specialist

Responsible for overseeing the staffing needs of the company. Work with the department heads and hiring managers for their staffing requirements and qualifications. Responsible for scouting and hiring new employees. Performed as an employment interviewer. Attended job fairs and other hiring events.

2022-2022 West Rock Forest City, NC

Order picker/ Trainer Picked orders for various customers and trained new employees

2020-2022 Sprint Call Center Charlotte, NC

Customer Service Rep.

Assisted callers/customers with issues, complaint, or problems with their service.

2018-2020 Personnel Services Unlimited Forest City, NC

Program Specialist

Performed duties, within a team, to determine the income eligibility of applicants whom desired to be a part of the Section 8 Housing Authority program such as income eligibility, creating and maintaining client files, participating in check writing process each month, communicating with both Housing Counselors and clients to ensure all information is correct and updated, and performed any additional tasks that were asked or needed of me to assist coworkers and the Section 8 Housing Authority as a whole.

2017-2018 Personnel Services Unlimited Forest City, NC

Income Maintenance II

Performed assessments and information from clients to determine eligibility for the Energy Assistance program. Educated and informed all clients of possible or potential programs that may assist their current or future needs. Performed certain duties in proper time frames and able to work diligently and multi-task in a structured environment under pressure.

2014-2017 Rutherford County School Forest City, NC

Substitute Teacher

Instructed students in a variety of education environments. Communicated direct instruction of students in various areas of academics. Performed supervision and class management, and discipline; preparation of instructional materials; recordkeeping.

2014-2014 Alexander Youth Network Shelby, NC

Case Manager/Qualified Professional

Provided counseling and case management to youths and their families. Worked with clients to foster the development of new improved coping, problem solving, and communication skills. Implemented service plans and monitor progress. Maintain up-to-date client records, and prepare the necessary reports in a timely and accurate manner. Participate in clinical supervision sessions on a regular basis. Conduct or participate in case reviews and staffing as required. Assume self-empowerment, when applicable, to solve problems and act on opportunities, but maintain good communication with supervisor to be sure of the appropriateness of the actions taken.

2012-2014 Amazing Minds Shelby, NC

Case Manager/Associate Professional

Assist children and their families who are in difficult situations or behavioral issues with advice, figure out what kind of help they need, help them find the services they need, create plans for treatment or recovery, work with other health and human service providers, and keep tabs on client's progress with treatment plans. Worked closely with psychologist and health and human service authority to assist client and client’s family with the services they may need.

2012-2013 Universal Mental Health Forest City, NC

Case Manager/Associate Professional

Facilitate client’s physical, social, emotional and daily life skills development. Provide services such as crisis intervention, behavior management, and life skills training. Link clients with other agencies, professionals, and programs within the community that will assist in their everyday well-being. Recognize potential crisis situations and develop strategies to deal with such situations. Communicate regularly with department team to insure consumer’s best well-being and treatment plan.

2008 – 2012 Cleveland County Health Department Shelby, NC

Processing Assistant III

Assist Doctors and nurses in providing quality patient care. Schedule specified appointments for patients. Screen patients for eligibility. Create and maintain patient files. Perform new patient orientation. Manage patient flow. Perform any other needed and requested duties in order to provide quality patient care.

2003-2007 ArvinMeritor Forest City, NC

Assembly/Administrative Assistant

Assisted Plant Manager with various clerical duties, presentations, appointments, switchboard, created and maintained vendor and employee files, managed greeting parties, and managed vendor accounts. Assisted Human Resource Manager with hiring and separation of employees, reference checks, new hire orientation, assisted with company picnics and fund raisers, and employee information

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Education 2010-2011 Gardner Webb University Boiling Springs, NC

Bachelors in Applied Science in Human Services

2005-2009 Cleveland Community College Shelby, NC

Associates in Applied Science in Office Systems Technology

Associates in Applied Science in Medical Office Administration

1988-1990 East Rutherford High School Forest City, NC

Graduated 1 year early by taking extra classes and studies.

Abilities Possess the ability to learn new tasks very quickly. Excellent organization and multi-tasking skills. Able to meet deadlines in a timely fashion. Able to connect and establish relationships with co-workers and clients so that all needs will be met. Type 61+ wpm.

Used various computer programs such as; Microsoft Word XP, PowerPoint, Excel, Access, SAP, QuickBooks, Business Works, and County and State programs to access information on clients as needed.

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