Customer Service Representative

DeNee S. Thigpen

Customer Service Rep

******@*********.***

Cell: 214-***-****

Affiliation: Delta Sigma Theta Sorority, Inc., United Way, NAACP, Lake Point Church Positive, Friendly Team Player, Exciting, Awesome Communicator In- Person /Online Customer Service Rep.

Objective: Passionate and committed customer service rep/ educator seeking a WFH position at your company as an experience 19 year in person /online educator, great communication skills and the ability to work in a team-focused environment has given me the skill set to apply and handle the infrastructure customer service environment Qualifications

Education: Texas Women University (Dallas ISD Alternative Certification Program) College of Professional Studies

● Valid Texas teaching certificate in EC-4 general education 2003 Grambling State University

College of Liberal Arts

● Master of Public Administration 2001 Human Resource Management 2001 College of Liberal Arts

● Criminal Justice 1999

● 2013 ACP Test Writer 1st Grade Mathematics

● 2014 -2015 TEI Representative of Seagoville North Elementary Dallas ISD 19 years Teaching Career Experience

(2002-Current)

● Positive and friendly personality.

● Handle inbound and outbound calls.

● Great communication skills and the ability to work in a team-focused environment.

● Maintain a positive, empathetic, and professional attitude towards customers always.

● Respond promptly to customer inquiries.

● Communicate with customers through various channels i.e., phone, email, text, etc...

● Assisted in delivering curriculum to students with diverse backgrounds and abilities resulting in increased student engagement and performance.

● Multitasking Managed classroom behavior through SEL content and provided small group and/or one-on-one support to students.

● Collaborated with teacher, SPED teachers to create engaging lesson plans that aligned with state standards and students' needs resulting in a 25% increase in student engagement.

● Managed classroom behavior through implementation of positive reinforcement techniques resulting in a 50% decrease in disciplinary issues.

● Provided one-on-one support to students with learning differences

● resulting in a 20% increase in student performance.

● Designed and delivered engaging and culturally responsive English language lessons to student/ adult learners resulting in increased student engagement and language proficiency.

● Assessed student progress and provided regular feedback.

● Utilized data-driven instruction and differentiated learning strategies. to meet the diverse needs of learners.

● Provided frequently diff forms of Communication clearly to staff and parents.

● Participate in staff development activities to improve job-related skills.

● Follow up with customer, students and parents on progress and needs of improvement!

● Mentor Teachers

● Team Lead

● Managed online and traditional learning.

SPECIAL KNOWLEDGE

● Data-driven decision making

● Utilized data to identify customer needs

● Collaboration and teamwork

● Worked collaboratively with colleagues

to design and implement effective

instructional strategies, resulting in

increase of customers meeting or

exceeding company goals.

● Adaptability and flexibility

● Successfully adapted to different

teaching environments and curricula,

resulting in positive feedback from

colleagues, parents, and students,

customers

SKILLS

• Windows

• Lesson Planning

• Communication with Parents

• Problem Solving

• Student Performance

• Accountable

• Analytical

Contact this candidate