Human Resources Resource

Monica Elizondo

832-***-**** ****************@*****.***

SUMMARY

Bilingual Human Resources Generalist with experience in a fast-paced environment. Adept at documenting, auditing and tracking employee performance, attendance, coaching and development through daily, weekly and monthly one-on-one sessions. Accountable for hiring, employee corrective actions and terminations while working in tandem with Management, Human Resources, and external clients. Participated in calibration sessions to ensure first call resolution, employee and client satisfaction, loyalty and compliance with company policies and procedures.

SKILLS AND COMPETENCIES

• Bilingual

(Spanish)

• Analytical

• Microsoft Office

• Advance Excel

• Time

Management

• Claims

• Detail Oriented

• Escalations

• FMLA

• HR

• Compliance

• Audits

• Self-Driven

• TempSoft(HRIS)

• Insurance

• ESS

• VMS Systems

EDUCATION

The University of Houston Houston, Texas

Bachelor of Science in Human Resources and Consumer Sciences 2019 Minor: Psychology

PROFESSIONAL EXPERIENCE

Electro-Mechanical Industries, Inc. (EMI) Houston, Texas Human Resource Generalist March 2021 – Present

Recruit, Interview, and Onboard qualifying candidates for open positions, while maintaining communication with department managers to understand the skills and competencies that are needed to be successful in the role.

Conduct background checks for all eligible candidates and complete verification of employment when requested.

Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.

Implement new hire orientation and employee recognition programs.

Review, track, and document compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.

Perform routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.

Handle employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.

Attend and participate in employee disciplinary meetings, terminations, and investigations.

Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

Primary Services Houston, Texas

Human Resources & Compliance Analyst May 2019– May 2020

• Partner with Account Managers to provide HR support on client relations issue

• Handle unemployment claims, appeals, and hearings

• Streamlined operations by running weekly reports to help ensure compliance is maintained at all times

• Reviewed client contract agreements and processed amendments

• Develop relationships with client management to assist with overall growth of the organization by understanding business models and needs

• Exemplified excellent time management and multi-tasking skills by consistently meeting and exceeding productivity expectations

• Review daily compliance reports and weekly audits, researching non-compliance issues and forwarding findings to Portfolio Managers for resolution

• Maintain compliance and regulation for each client (I-9, EEOC Complaints, New Hire Packet, Employee Files)

• Implemented tailored policies and procedures for contractors within client sites

• Researched contractor complaints and used analytical skills to resolve issues and ensure employee satisfaction and confidentiality

• Managed reporting systems to track FMLA, and TWC Claims

• Provide employee relation support by conducting in person coaching with contractors

• Monitored government regulations and standards to ensure alignment with company policies and procedures

• On-board new hires, ensuring that all pre-employment documents and client agreements and accurately Texas Laparoscopic Consultants Houston, Texas

Endoscopic Coordinator Aug 2017 – May 2019

• Scheduled procedures with patients and contact hospital facilities for dates available

• Coordinated patient information through all caregivers, insurance companies, billing departments, and according to facilities policies and procedures

• Cross trained new employees, manage incoming calls and transfer to its correct party

• Facilitated and rescheduled "no-show" appointments; Verified insurance eligibility for applicable patients

• Called insurance companies and obtain Insurance authorization for several procedure coding

• Emailed and called patients to inform surgery instructions, confirm date and time of procedure, and send Rx to pharmacy if needed for surgery

• Scheduled initial/follow-up appointments, created, updated and maintained 500+ patient records

• Send surgery orders and History & Physical(H&P) to the appropriate facility

• Developed a training handbook by applying the SMART method for employees to use as a guide when running into obstacles

• Shadowed SME’s from every department, to create job descriptions for current positions available

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