COURTNEY FAISON

Customer Service marketing specialist

CONTACT

424-***-****

adx6uo@r.postjobfree.com

OBJECTIVE

Highly motivated and customer-focused individual with excellent communication and problem-solving skills seeking a customer service position to utilize my expertise in delivering exceptional customer experiences and contributing to the company's success.

SKILLS

Excellent verbal and written communication skills

Strong interpersonal and customer relationship management abilities

Proficient in customer service software and CRM systems

EXPERIENCE

FIRST CLASS MANAGEMENT GROUP

Customer Service Manager Marketing Specialist

2009-2015

Assisted customers in a fast-paced inbound call center environment, addressing inquiries, resolving issues, and providing product information.

Maintained a high level of professionalism and empathy while handling a high volume of calls daily.

Collaborated with cross-functional teams to escalate and resolve complex customer cases promptly.

Utilized CRM software to document customer interactions, update records, and track issue resolution.

Digital Marketing Manager and Customer service

Light house

2017-2019

Led the development and implementation of the company's digital marketing strategy, including social media marketing, email marketing, and paid advertising. Analyzed and reported on the performance of digital marketing campaigns, using data-driven insights to optimize and improve campaign effectiveness.

Fisher Inspection Home and Commercial

2019-2023 Owner/Management

Provided excellent customer service by greeting and assisting customers with their inquiries and purchases.

Maintained a clean and organized sales floor, restocked merchandise, and ensured accurate pricing.

EDUCATION

Cal State Dominquez

2006-2010

BA in Health care management

Certifications

Customer Service

Conflict Specialist

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