Customer Service Representative

Patricia Marie Castillo

Highly motivated and customer-focused individual with 5 years of experience as a call center agent seeking to join a dynamic team in a fast-paced environment. Dedicated to delivering outstanding customer services and resolving issue in a timely and effective manner.

**************@*****.*** +974********

Zone 27 Street 857 Bldg 5 Unit 203 Al Marabei St Doha Qatar, Umm Ghuwailina, Doha, Qatar

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WORK EXPERIENCE

Operations Customer Service Representative

Alorica Philippines Inc.

01/2017 - 06/2017, Makati City, Philippines

Respond to customer queries about ATT services, equipment, promotions, roaming and billings. Sell and upselling plans and subscriptions.

Customer Service Representative

Teleperformance Philippines

06/2017 - 02/2019, Pasay City, Philippines

Answering inbound chats and provide technical support by answering inquiries, solving problems, and troubleshooting issues using chat flows, knowledge bases, and published materials.

Operations Technical Support Representative

TELUS International Phillipines

03/2019 - 08/2021, Makati City, Philippines

Addressing a wide range of issues, including account security, password recovery, spam and phishing prevention, and email synchronization. Sell subscription for both Yahoo and Aol. Sales Advisor II

Concentrix CVG Philippines Inc.

08/2021 - 11/2022, Pasig City, Philippines

Receive direct key press calls from new or pre-owned vehicles while following a specific call flow, will enroll the vehicle, input personal subscriber information to a new or current account, activate the OnStar system. Sell and upselling of company products/promotions. Helpdesk Technician II

Stefanini Philippines Inc.

11/2022 - 04/2023, Pasay City, Philippines

Provide technical support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve user's problems. Track incidents and calls, including but not limited to entering data into the database timely and accurately.

EDUCATION

Bachelor of Science in Business Administration

ABE International Business College

06/2013 - 05/2017, Manila City, Philippines

Major in Marketing and

Management

SKILLS

Educated in Front Office

Services

Computer Literate (Microsoft

Office Applications)

Good communications Skills Team Player and leadership ACHIEVEMENTS

Best in Average Handling Time for ATT

Best in Voice of the Customer Survey

Overall Top Performer for Xbox Account

Top Agent for AOL and Yahoo

Top Seller for AOL and Yahoo

Breakthrough Performance for OnStar Account

Achievements/Tasks

Achievements/Tasks

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Courses

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