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Customer Service Warehouse Operations

Location:
Boston, MA
Salary:
98000
Posted:
July 09, 2023

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Resume:

JAMES ALSTON

** ****** ****** **********, ** ****5 257-***-**** adx6td@r.postjobfree.com

WAREHOUSE PROFESSIONAL

Warehouse Operations People Management Inventory Control Customer Service Team Building Leadership

Self-motivated professional with 25+ years of warehouse experience as manager, field supervisor, and associate in high-volume, fast-paced settings. Team-oriented leader combines strong people management skills with thorough knowledge of warehouse operations, logistics, inventory control & distribution of perishable/non-perishable goods. Secures positive relationships with senior leadership, cross-functional teams, external stakeholders, and customers. Core Competencies

Logistics/Distribution Automated Solutions Train, Coach & Develop Teams

Process Improvements/Efficiency Safety/Cleanliness Standards Collaborative Teamwork

Dry, Cooler, and Freezer Areas Equipment Safety/Maintenance Written/Spoken Communications Summary of Qualifications

Over 15 years in management positions for industry leaders such as DHL Express, DDS Airline Services, and United Parcel Service (UPS). Extensive knowledge of all warehouse operations including the ability to:

• Maintain/improve operations across warehouse, including shipping, receiving, storage, distribution, inventory, safety, automated systems, and team management.

• Train, and mentor new hires with emphasis on safety, teamwork, picking/packing, and accuracy, including: o Safe and effective use of warehouse equipment such as pallet jacks, forklifts, and other machinery.

• Lead and motivate teams as large as 150+ workers charged with distributing up to 36K packages daily.

• Manage and track inventory while maximizing space utilization and improving storage allocation: o Keep accurate inventory of incoming goods/supplies, fill outgoing orders, and sign off on shipments. o Prioritize distribution of earliest-to-expire material to reduce waste and control quality. o Utilize and update automated inventory tracking systems.

• Work with senior leadership to ensure compliance with OSHA safety standards.

• Implement, review, and update safety and security policies & procedures across operations: o Inspect pallet rider and related equipment for proper safety and functionality.

• Complete all transactions and documentation in voice-directed warehouse management system (WMS). Warehouse Experience

Warehouse Associate – Greater Boston Food Bank, Boston, MA (2017 to Present) Field Supervisor – DHL EXPRESS – Needham, MA

Warehouse Manager – UNITED PARCEL SERVICE – Boston, MA Warehouse Manager – DDS Airline Services – Boston, MA Other experience: Warehouse Contract Labor via Adecco USA, American Personnel, and Bay State Industrial Services Medical/Clinical Lab Technician – MIRACA LIFE SCIENCE – Newton, MA (2013 to 2017) Education Certificate, Graphics Animation & Web Design – Computer Ed Institute, Somerville, MA Associate of Arts, Business Administration – University of North Carolina, Name of City, NC Associate of Arts, Broadcasting & Communication – Northeastern University, Boston, MA Bachelor of Arts, Accounting – University of Massachusetts, Amherst, MA Certificate, Computer Accounting/Bookkeeping – American Business Institute, Boston, MA Tech Skills Warehouse Management Systems – Microsoft Excel and Word,



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