TAMIKA JONES

Loxahatchee, Fl · 561-***-****

adx6p4@r.postjobfree.com

As a dedicated employee, my goal is to support operations within the company. In my past positions I’ve excelled in customer focused roles. My interests are working within a company where I can use my skills and contribute to its success.

EXPERIENCE

2022 – 2023 Test Analyst - MedExpress

Conducts manual tests and verifications of software user-interface.

Involved in Functional, Hotfix, Regression, and Exploratory testing.

Collaborates with developers, product owners and onshore/offshore team members.

Document software defects, using a bug tracking system, and report defects to software developers.

Participates in full lifecycle.

Creates and maintains reports of known test defects.

Participates in sprint meetings to provide input on functional requirements, schedules, or potential problems.

Install, maintain and uses software testing programs.

2020-2021 SOFTWARE TESTER/ ADMINISTRATIVE ASST- VERITAS HOME CARE

2016- 2020 ADMINISTRATIVE ASSISTANT – VERITAS HOME CARE

Collaborated with a team of developers to improve software.

Created test scenarios using Trello and test cases using Excel.

Provided feedback and recommendations to developers on software usability and functionality.

Performed Functional, Regression, Monkey, Smoke and Exploratory testing.

Trained up to 22 field employees on software functionality and troubleshooting as necessary. Considered employees pain points and reported to developer and product owner.

Collaborated with field staff to evaluate and diagnose problems.

Point of contact for all clients and handled inquiries as needed.

Communicated with physicians, therapists, and nurses to coordinate patients care.

Scheduled clinician visits as needed.

Accurately prepared and reconciled payroll in Excel.

Accurately updated and maintained patient charts.

Performed quality assurance of documentation.

Helped in securing over $20,000 in payment of denied claims by reviewing claims quarterly.

Performed bi-weekly audits to ensure all visits were billed and correct billing codes were used.

Provided recommendations for features in development of inhouse home health software.

EDUCATION

2011

LPN, Keiser Career Institute

2023- Currently enrolled

IT Support Specialist, Coursera

SKILLS

Management

Excel - Jira - Trello – Zephyr- Confluence

Teamwork

Project management

SDLC, STLC

Analysis

Medicare/Medicaid and Commercial billing

HTML, CSS, SQL, Python

Attention to detail and problem sensitivity

Functional, Exploratory, Monkey, Smoke, Regression testing etc.

Healthcare software- Athena, Sunwave, DocuTap, Axxess, Wellsky

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