Lior Shakarov

** ******** ******, *********, ** L4J 7R8

Email: adx6ok@r.postjobfree.com

SUMMARY

Over 10 years in administrative support, accounting, customer services representative

Demonstrate behaviors that are consistent of model and aligned with BMO values

Resourceful and professional demeanors

Detailed oriented with outstanding organizational and administrative skills

Possess typing and computer skills and is proficient in Windows XP, TSYS and Microsoft Office; Excel, Word and Outlook, Optimizer, simply accounting and QSL, NCCS

Strong sorting and communication skills developed in customer service settings

Demonstrate flexibility to adapt to a constantly changing environment

Ability to work independently and in a team

WORK EXPERIENCE

BMO Bank of Montreal, P&C Product Operations Canada Sept 2011- June 2022

Toronto - Service Representative II ~ Diners Club International

Responsible for handling returned and undelivered fulfillment for Canadian and US Consumer and Commercial for Diners Club International Cardholders, NCCS accounts and Optimizer service requests

Assist the manager in ensuring volume goals, turnaround times and quality are met

Follow procedure to place a memo when a package is sent back to sender by recipient or post office due to wrong address or person or any other reason

Escalate any issues regarding undelivered fulfillment due to wrong address or person or any other reason

Capable of being cross trained on new functions within Diners After Sales department

Cross trained on the Statement Reprints desk and on Adjust of Goodwill Points

Trained on fulfilling MasterCard Cardholders address change and updating customer information requests via Email through CIM

BMO Bank of Montreal, P&C Product Operations Canada Aug 2010- Sept 2011

Montreal - Service Representative II ~ Student Loans & Investments (RRSP) & Mortgage

Performed data entries and interest calculations for students’ payments towards their tuitions

Responsible for changes in data and interest in the Mortgage Department for customers who requested changes for their mortgage

Responsible for interest and mortgage calculation for RRSP in system of Optimizer in the department of RRSP

Arranged and organized files in large filing rooms

Await Industries (GM), Dorval, Accounting Clerk Jan 2008- Dec 2008

Consulted with suppliers and customers concerning invoice problems

Entered suppliers and client’s invoices using accounting software

Assisted with the preparation of the payroll and printed pay checks

Reconciled and adjusted bank and credit card statements and balanced petty cash

Richard Lefcort, C.A., Accounting Clerk Jan 2007- Dec 2007

Reconciled and adjust bank and credit card statements, perform data entry using accounting software

Assisted in accounting and office duties, and deal with suppliers and customers credits

EDUCATION/PROFESSIONAL DEVELOPMENT

Attestation of Collegial Studies in Accounting Jun 2011

Torah and Vocational Institute of Montreal (TAV)

Affiliated with CEGEP Marie Victorin

Attestation of Vocational Studies in Starting a Business 2008

John F. Kennedy Business Centre; Montreal, Quebec

Diploma of Vocational Studies in Accounting 2007

John F. Kennedy Business Centre; Montreal, Quebec

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