Customer Service Agent
Resume:
Niki Dickey
Professional Summary
I am a highly motivated candidate who focuses on customer satisfaction. Since I have worked in a retail environment in customer facing and backend roles, I fully understand the delicate balance between keeping customers happy while also keeping the store profitable. I am a highly effective communicator, attentive to details, exceptional at identifying inconsistencies, and have a knack for anticipating the needs of co-workers, customers, and management.
Work History
Community Market
Customer Service Agent
Natrona Heights, PA 1996 - 2022
Provides a positive customer experience with fair, friendly, and courteous service.
Resolves customer issues and answers questions.
Processes return transactions.
Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
Enters price changes by referring to price sheets and special sale bulletins.
Discounts purchases by redeeming coupons.
Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
Balances cash drawer by counting cash at beginning and end of work shift.
Provides pricing information by answering questions.
Maintains checkout operations by following policies and procedures and reporting needed changes.
Registers sales on a cash register by scanning items, itemizing, and totaling customers’ purchases.
Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
Contributes to team effort by accomplishing related results as needed.
*******@*******.***
1012 Lilac St
Natrona Heights, PA 15065
Skills
Friendly and positive attitude
Excellent customer service
Outstanding communication
Ability to make change
Fundamental math competences
Basic Accounting abilities
Attention to detail
Education
New Kensington Commercial School 1994
New Kensington, PA
A.S: Specialized Business Degree with Medical Option
Highlands High School 1992
New Kensington, PA
B.S: Computer Science and Engineering
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