Customer Service Front Desk

**********@***.***

James/jamie Pace

Ready to put my over 20yrs of Customer Service/receptionist experience for the Fed Gov. as Power of Attorney for the Department of the Treasury back to work in state & kids are grown!

FAIRFIELD, CA 94533

https://www.jobcase.com/p/james.pace964

Work Experience

Owner, Manager

Sweetest Ps Wreath & Things Event Planning and Design

November 2018 - February 2023

After more than 12 yrs of working for the Federal gov. and 10 yrs of customer service, training development,

motivational Speaking, and team building, and leadership. My family and made the difficult decision to move from

Utah to Ca. After a few years of being a stay at home Mom and sending my kids off to school needed to find

something could do not only for myself but for my Community. finally put my love for Design to use by starting my

‘own Int Design and Home Decor Business. That quickly turned into an Event Planning Business with Weddings, Baby

Showers, Co. holiday Parties ect. found that along with planning these events, got to include my love for design and

decorating as well. was also able to do this whil my kids wer still young and I could work mostly from home if the need

me. was able to schedule all the appointments, handle all of the billing, come up with and write up alll the contracts

with my clients. Thai is was on my favorite parts of the job. find myself loving the receptionist part of the job more

fulfilling and working with the climates more than anything is what makes me happy! No I'm ready to get out and get

back into the work field fully

Demand writer

Wells, Calls Injury Lawyers

November 2019 - April 2020 + Fairfield

would draft demand packages to insurance companies. After would sort and read through medical records,

insurance correspondence, and settlement releases on behalf of the clients. After making myself as familiar with the

case as possible; would summarize case facts. Then, create persuasive arguments using facts from the case file.

After the Lawyer was working for agreed it sounded correct, we would negotiate our clients' entire case with

Insurance Adjusters to try to obtain the highest settlement possible. would also maintain communication with clients

to guide them through the settlement process, to ultimately settle their case with them. Provide updates on case status

using CRM software Although did not have original Qualifications: this job helped me gain: -Experience reading and

understanding medical terminology - Get and stay well organized -Good follow-up and follow through skills

Regional manager

Gold Star USA

June 2011 - March 2013

bought & sold items including; High-End Jewelry, precious jewels, scrap gold, coins, gold bars, etc from customers,

either in a shop or as an independent buyer at market. tested the precious metals, stones, etc based on weight,

percentage of precious metals and what they were worth on the stock market that week, as sometimes the items/

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