Program Resource Manager
Resume:
KELLY WERNER
Raleigh, NC, 27614
**************@*****.***
CAREER SUMMARY
Experienced Recruiting Manager/Resource Manager with a demonstrated history of working in the operations and recruiting industry. Highly specialized in recruitment, management, training, and maintaining partner relationship and growth.
EXPERIENCE
STONE DOOR GROUP, Raleigh, NC
Talent Acquisition Consultant / Resource Manager, March 2022– May 2023
Manage a team of consultants/instructors for various long and short-term IT consulting opportunities provided by our partners such as Red Hat, Kyndryl, IBM, AWS, Google, Mirantis, Conduent and others
Collaborated with stakeholders, partners and project managers to identify and manage resource requirements, allocation and optimization
Managed the talent acquisition selection, interviewing, onboarding and orientation of all full time and contract IT consultants
Forecast and identify and support all training needs and future demand
Established necessary communications (Jira, weekly standups, SLAs, KPIs) for all partners to ensure success for all deliveries, resource allocation
Analyze future trends in the market, partner updates to comply with best practices in IT resource management
Coordinate scheduling and logistics of all partner requests globally
GP STRATEGIES, INC, Raleigh, NC
Program Manager, Functional Development Team & GP Virtual Producers, May 2019 – March 2022
Managed the daily scheduling, logistics and performance of GP Strategies Functional Development Consultants and virtual teams, external vendors, external instructors, and all other services managed by GP Strategies
Coordinate all scheduling, logistics and operational needs to ensure successful training for both virtual and ILT classes/leadership sessions for the partner (Boeing)
Consult with clients to help identify operational and strategic training support- ILT & virtual classes
Manage the day-to-day operations including management of Service Level Agreements
Responsible for overall financial account management including cost savings initiatives
Support and manage all GP direct reports including administration (time sheets, expense reports, HR requests, etc.), coaching and ongoing performance and development support
Display a complete understanding of and ability to articulate GP’s service offerings
GLOBAL KNOWLEDGE, Cary, NC
Talent Acquisition and Utilization Manager, Dec 2017 - May 2019
Confer with management to identify instructor needs across product lines and develop recruiting strategies in support of organizational staffing objectives
Execute recruiting strategies to deliver suitable job candidates for assigned positions.
Work closely with management reviewing instructor optimization and utilization to determine cost saving strategies for Global Knowledge
Negotiated rates for all current instructors and future instructors resulting in $1.3M in savings over the span of 8 months
GLOBAL KNOWLEDGE, Cary, NC
Resource Manager, Oct 2015 - May 2019
Manage the coordination and logistics of training events both nationally and internationally
Manage a queue (100+ classes/week) of both ILT and virtual course deliveries
Serve as operational liaison between Cisco client and enterprise sales
Respond to and/or field instructor's, sales teams, and at times customer's issues and questions
Stay up to date on the product portfolio, technology updates and release of new Cisco products
Provide support and guidance for sales, new instructor onboarding and new hire training
Work with internal management on specific projects as requested in coordination with team members to ensure projects met completion date and stayed within budget
MANPOWER, Raleigh, North Carolina
Sales Executive, May 2014 - Jun 2015
Responsible for identifying companies with specific hiring needs
Prepared regional and district strategies to boost key metrics and increase market penetration
Drafted account proposals detailing custom pricing and catered packages to suit account needs
Attended industry events to research emerging trends, evaluate competitor positioning, and network with new prospects
Liaised with marketing heads to evaluate campaign performance and review trends to forecast sales
THE ORIGINAL RELOCATION GUIDE, Raleigh, NC
ASSOCIATE PUBLISHER/SALES EXECUTIVE, Nov 2012 - May 2014
Responsible for advertisement sales for 7 publications across NC and SC
Establish relationships via cold calling and following up with past clients or prospects
Conduct office visits/presentations with realtors, lenders, chambers and local companies
Ensure that ad material is correct and received in a timely fashion, placement in the publication is in the best location for the targeted market and that the client is 100% satisfied with their advertisement before going to press
Attend various trade shows to market The Relocation Guide
Analyzed sales performance data to initiate revenue-boosting improvements
Reviewed operational records and reports to project sales and determine profitability
Determined price schedules and discount rates.
EAST COAST ENTERTAINMENT, Raleigh, NC
ENTERTAINMENT CONSULTANT/SALES REPRESENTATIVE, September 2010 - November 2012
Responsible for obtaining entertainment for clients for various events (weddings, corporate parties, private parties, charities, festivals, concert venues) and following up from date of hire to date of event
Establish relationships between East Coast Entertainment and venues/event planners via cold calling, personalized marketing brochures for planners and venues, monthly visits to both with the intent to refer clients and establish a mutually beneficial relationship
Negotiate rates for clients with band managers and band leaders
On site management of functions to ensure that load in times are met, sound quality is sufficient and communicate between the band and security at venues
Liaison between the hired entertainment and client to ensure everything is done according to the terms of the contract and follow up after the event to verify satisfaction.
EDUCATION
University of North Carolina at Wilmington
Wilmington, NC
BA Psychology (May 1994)
AREAS OF EXPERTISE
Recruiting
Resource Management Ombudsman
Operations Management
Policy and Program Development
Networking and Collaboration
Team Building and Leadership
Sales
Cost Control and Budgeting
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