Customer Service Representative

Timothy Riley

*** * ********* ** *****-**** 920-***-**** *******@***.***

Employment

Small Business Owner 519 Digital Market January 2004 December 2021

RFL: Retiring to spend time with family.

* Develop a personalization business utilizing laser engraving, dye sublimation and CNC engraving.

* Grew revenue to over $225K with 2 additional staff members by 2020, with a reputation for superior job quality and customer service.

* Restructured due to 2020 pandemic to single person and reduced equipment.

Delivery Driver Amazon Flex March 2021 Present

* Independent Contractor.

* Utilize my private vehicle to deliver packages for a local Amazon Delivery Hub.

* Protected customer packages from damage with safe handling and proper loading techniques.

* Delivered packages following Amazon Flex programmed route, avoiding delivery errors by following scanning, tracking and documentation procedures.

* Promoted package security, following protocols for signature required deliveries and choosing reasonable locations for door drop-offs to protect packages from weather and theft.

* Maintained my personal vehicle as the delivery vehicle in a manner that was safe and reflected well on Amazon.

Driver Cardinal Health April 2023 April 2023

RFL: Job requirements not disclosed during interview.

* Deliver nuclear pharmaceuticals to area hospitals.

* Secured loads, in accordance with DOT and NEC regulation regulations, to reduce the possibility of damage during transport.

* Verify the delivery of the correct containers to the correct facilities and maintain chain-of-custody using proprietary software.

Census Field Supervisor U.S. Department of Commerce Sept 2019 Nov 2020

RFL: End of Census

* Recruit and train Enumerators throughout Wisconsin for the 2020 United States Census.

* Supervise 34 Enumerators in Brown and Outagamie Counties Wisconsin during the 2020 United States Census.

Customer Service Representative Convergys Feb 2013 Oct 2014

RFL: Job offer in field

* United Heath Medicate Part D and AT&T U-Verse

* Answered customer questions about policies and procedures with friendly and knowledgeable approach.

* Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.

* Protected customer and company information with strict use of established security.

* Answered questions concerning eligibility, rates, and formulary for the initial rollout of Medicare Part D for United Health.

* Answered questions and attempted to resolve issues for AT&T U-Verse cable television customers.

Senior Database Administrator Pierce Manufacturing March 1999 June 2004

RFL: Retired Illness

* Managed database access, security and backups in line with projects.

* Safeguard assets by planning and implementing disaster recovery strategies.

* Met changing business demands by updating databases with modifications and new deployments.

* Led development of original configuration system for fire apparatus; at the time the only one of its kind in the industry.

Education

Bachelor of Arts Community College of the Air Force Orange, California

Religious Studies Silver Lake College Manitowoc, Wisconsin

Military

U.S. Air Force 1972-1978 (Sgt, E4)

* Electronics Technician

* Computer Software/Development/Security

U.S. Army, 1981 2001 (MSgt, E8)

* Leadership

* Planning

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