Customer Service Support

Hlib Chernozubov CV

Tel: +1-514-***-**** Email: adx6j8@r.postjobfree.com

Biography:

Date of Birth: 04/07/1994

Place of Birth: Dnipro, Ukraine

Education: Alfred Nobel University, BA in Applied Linguistics, MS in Translation/Enterpreting

Core competencies:

- Customer Service - Supply Management

- Sales Assistance - Provision of Savings

Experience:

Healthcare Concierge at HealthJoy

Patient advocacy service, Health Benefits Platform Dnipro, November 2018 - June 2023

- Customer support, consulting members about their healthcare benefits and offering help with locating medical providers and facilities with a high quality of service and lowest possible costs for their needs. During the past three years I learned how to get into completely unknown enviroment and find answers to different questions, even those not related to my knowledge field.

Manager on Supply at Oil Energy

Paint and varnish company

Dnipro, October 2017 - April 2018

- Working with clients, organizing and controlling the supply of raw materials, working with foreign suppliers and clients. Software Developer, Sales Assistant at PE "Furniture"

- Working with the company's website, working with suppliers and customers, organizing purchases and delivery of products, keeping records and controlling funds.

Key Skills

● Experienced Windows user. Confident in handling computer equipment and software, core web components uderstanding

● Experience in LMS/E-Learning, technical documentation. Zendesk, Jira, Confluence, Notion, CRM, OTRS experience

● 4+ years of experience in a customer-facing role

● Excellent communication skills (English, verbal and writing)

● Punctuality, attentiveness, sociability

● Stable high customer satisfaction rate, exceeding performance standarts

● Ability to multi-task and manage competing priorities in a fast-paced business environment, while maintaining high standards of quality and accuracy

● Excellent organizational skills, self-motivated and focused Hardworking and flexible with the ability to adapt to the environment

● Experienced in working under pressure