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Amâncio Mangue Curriculum Vitae – ****

Personal information

Name: Amâncio Ercílio Mangue

Street: Rua do Dr. Almeida Ribeiro nº 187 1 Andar Flat única Contact: Mobile phonel:+258-**-***-*** 5 / +258-**-***-*** 0 e-mail: adx6iv@r.postjobfree.com

Nationality: Mozambican

Date of birth: 18 March 1991

Status: Single

Educational history

2020 – till present Undergraduate Course in Resource Management Human resources

● University of pedagogy - Maputo

2004 - 2008 High school

● Escola Secundária Josina Machel - Maputo

Professional experience

March 2020 till 2023:

Position:

Quality Contact Center (Multichoice Mozambique)

Call Center Agent and Customer Value Management

(CVM)

● Answering calls and customer questions (inbound

calls)

● Telemarketing of products and services of

Multichoice (Outbound calls)

● Customer information management

● Calculation and reconnection of accounts

2

Amâncio Mangue Curriculum Vitae – 2023

March 2019 - December 2019:

Position:

Cristal Pool Service, Lda

Administrative assistant

● Drafting contracts and monitoring the team

● Paying taxes and salaries, recording payments

and customer service

● Management and control of stock, files, and

employee processes

December 2015 - Februart 2016

Bayport ( Micro financial company )

Position: Sales agent

● Responsible for customer care

● Promotion of products and services

● Activation of accounts of new customers

● Forwarding of questions related to sales to the call center

Additonal skills

March to May

2016

English Course - 2º Level

● Instituto de Línguas

May 2020

Online Administrative Assistant and Customer Service Course

● Udemy academy

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