Customer Service Data Entry
Resume:
KAREN PARKS-THOMAS
********@*****.***
SKILLS
CSR / Customer Service Experience, Scheduler/Registration, MS Word, MS Access, MS Outlook,
MS Excel, PowerPoint, Document Control, Data Entry -Numerical and
Alphabetical/Alphanumeric, Meditech,
Artiva, Epic, Echo and IDX data systems. Medical Billing and Posting, HIPAA Regulations, Medical
terminology, UB04, Form 1500, ICD 9/10 and CPT codes,
Commercial/Pharmaceutical insurance and collections.
EXPERIENCE
November 2018 to January 2020
Extension Express Inc. - Atlanta, GA
Patient Accounts Representative II
Submit claims and resubmitted corrected claims to various insurance companies ensuring their
accuracy by contacting health companies or institutions.
Insurance collection on payments, rejections and denials of insurance claims.
Developed spreadsheets detailing account summaries of program.
Submit medical records documentations.
7/2018 - 1/2019 IST Management Services. Atlanta, GA
On Call Office Clerk(PRN)
Various clerical duties, such as distribution of mail, receptionist and filing.
02/2018 - 04/2018 CRH ANESTHESIA - VACO ATLANTA LLC.
Atlanta, GA
MEDICAL DATA ENTRY CREDENTIALING SPECIALIST (Temporary)
Input data for Anesthesiologists’ credentials such as insurance, license, and all
demographic information in ECHO system for various medical facilities across the
country.
06/2014- 02/2018 PARALLON BUSINESS SOLUTIONS
Norcross, GA
COLLECTIONS SPECIALIST/APPEAL ANALYST (Part time)
Coordinate Insurance appeals/claims for payments.
Identify coding or billing problems from EOBs and work to correct the errors in a timely manner.
Identify problem accounts and escalate as appropriate.
Solve account adjustments, write-offs, remits and prorating balances.
02/2009-08/2009 OMNICARE, INC
Covington, KY
ACCOUNT SPECIALIST I
Identify delinquent accounts.
Follow up on claims per policy and procedure.
Pursue customers for payment commitments.
Resolve account discrepancies and adjustments, write-offs and refunds.
Coordinate delinquent accounts by preparing information for external collection agencies.
Respond to customer inquiries regarding account status.
06/2008-02/2009 PYSCHTEMP * CENTERPOINT HEALTH
Cincinnati, OH
ACTIVITY SECURITY MONITOR
Access hotline in crisis prevention situations.
Monitoring lifeline emergency services for customers.
Input of daily data customer information.
05/2003-05/2008 TRIHEALTH * BETHESDA OAK
Cincinnati, OH
PATIENT ACCOUNT REPRESENTATIVE
Arranging Payment plans and financial assistance to patients.
Correcting payment mistake in account payable.
Customer service calls.
11/2002-03/2003 VITREO-RETINAL SURGEONS
Cincinnati, OH
FINANCE BILLING SPECIALIST
Medical billing and posting charges to patient accounts to
bill insurance for surgeons located in Ohio and Kentucky.
01/1998-11/2002 HEALTH ALLIANCE * UNIVERSITY HOSPITAL
Cincinnati, OH
BILLING SPECIALIST/CLINICAL SERVICE SCHEDULER
Posting payments multi-specialty clinics.
Filing secondary claims, registration.
Schedule appointments for multi-specialty clinics.
EDUCATION
10/2012-03/2014 Anthem College-Medical Assistant, Atlanta, Georgia
09/1995-06/1997 University of Cincinnati-Sociology, Cincinnati, Ohio
03/1977-09/1977 Southern Ohio College-Secretarial Administration
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