KAREN PARKS-THOMAS

770-***-****

adx6in@r.postjobfree.com

SKILLS

CSR / Customer Service Experience, Scheduler/Registration, MS Word, MS Access, MS Outlook,

MS Excel, PowerPoint, Document Control, Data Entry -Numerical and

Alphabetical/Alphanumeric, Meditech,

Artiva, Epic, Echo and IDX data systems. Medical Billing and Posting, HIPAA Regulations, Medical

terminology, UB04, Form 1500, ICD 9/10 and CPT codes,

Commercial/Pharmaceutical insurance and collections.

EXPERIENCE

November 2018 to January 2020

Extension Express Inc. - Atlanta, GA

Patient Accounts Representative II

Submit claims and resubmitted corrected claims to various insurance companies ensuring their

accuracy by contacting health companies or institutions.

Insurance collection on payments, rejections and denials of insurance claims.

Developed spreadsheets detailing account summaries of program.

Submit medical records documentations.

7/2018 - 1/2019 IST Management Services. Atlanta, GA

On Call Office Clerk(PRN)

Various clerical duties, such as distribution of mail, receptionist and filing.

02/2018 - 04/2018 CRH ANESTHESIA - VACO ATLANTA LLC.

Atlanta, GA

MEDICAL DATA ENTRY CREDENTIALING SPECIALIST (Temporary)

Input data for Anesthesiologists’ credentials such as insurance, license, and all

demographic information in ECHO system for various medical facilities across the

country.

06/2014- 02/2018 PARALLON BUSINESS SOLUTIONS

Norcross, GA

COLLECTIONS SPECIALIST/APPEAL ANALYST (Part time)

Coordinate Insurance appeals/claims for payments.

Identify coding or billing problems from EOBs and work to correct the errors in a timely manner.

Identify problem accounts and escalate as appropriate.

Solve account adjustments, write-offs, remits and prorating balances.

02/2009-08/2009 OMNICARE, INC

Covington, KY

ACCOUNT SPECIALIST I

Identify delinquent accounts.

Follow up on claims per policy and procedure.

Pursue customers for payment commitments.

Resolve account discrepancies and adjustments, write-offs and refunds.

Coordinate delinquent accounts by preparing information for external collection agencies.

Respond to customer inquiries regarding account status.

06/2008-02/2009 PYSCHTEMP * CENTERPOINT HEALTH

Cincinnati, OH

ACTIVITY SECURITY MONITOR

Access hotline in crisis prevention situations.

Monitoring lifeline emergency services for customers.

Input of daily data customer information.

05/2003-05/2008 TRIHEALTH * BETHESDA OAK

Cincinnati, OH

PATIENT ACCOUNT REPRESENTATIVE

Arranging Payment plans and financial assistance to patients.

Correcting payment mistake in account payable.

Customer service calls.

11/2002-03/2003 VITREO-RETINAL SURGEONS

Cincinnati, OH

FINANCE BILLING SPECIALIST

Medical billing and posting charges to patient accounts to

bill insurance for surgeons located in Ohio and Kentucky.

01/1998-11/2002 HEALTH ALLIANCE * UNIVERSITY HOSPITAL

Cincinnati, OH

BILLING SPECIALIST/CLINICAL SERVICE SCHEDULER

Posting payments multi-specialty clinics.

Filing secondary claims, registration.

Schedule appointments for multi-specialty clinics.

EDUCATION

10/2012-03/2014 Anthem College-Medical Assistant, Atlanta, Georgia

09/1995-06/1997 University of Cincinnati-Sociology, Cincinnati, Ohio

03/1977-09/1977 Southern Ohio College-Secretarial Administration

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