Customer Service Full Time

Sandy Stein

Riverside, California / 443-***-**** / **********@*****.***

Customer Service Specialist

Customer oriented, highly organized, customer service advisor with in-depth experience in retail and education looking for an in person or virtual front desk opportunity. PROFESSIONAL EXPERIENCE

Pearson OBL, Education (Maryland/California) 2013 - 2022 Admissions Advisor

● Consult with and advise customers about our Full-time and Part-time Courses to determine if that is an appropriate educational opportunity that matches their interests and needs

● Create and maintain detailed, accurate customer records in Salesforce

● Develop strong rapport with customers and families to ensure highest level of customer care

● Consistently surpass sales goals, and exceed expectations on performance appraisal

● Provide guidance and support to new and tenured admissions advisors Goodwill of the Chesapeake ( Baltimore, Maryland) 2007 - 2013 Store Manager

● Responsible for day-to-day operation of a million dollar plus store including customer service, planning and exceeding budget, controlling cost and shrinkage, production of donations, and employee development

● Maintain strong customer service orientation and follow-through to assure total satisfaction and repeat business

● Train and oversee employees in proper cash handling procedures and processing of donations including sorting, pricing, and merchandising

● Create attractive displays of merchandise including cross-selling to meet daily budgets

● Interview, hire, coach, schedule, motivate, and annually evaluate performance of employees

Talbots Kids (Baltimore, Maryland) 2005 - 2007

Assistant Manager

● Responsible for assisting in all day-to-day operations of upscale “small box” retail store including servicing customers, coaching and scheduling employees, processing and merchandising shipments, creating displays, and preparation for annual inventory

● Created marketing incentives to motivate customers to open Talbot charge accounts

● Maintained strong customer service orientation and follow-through to assure total satisfaction and repeat business

● Consistently achieved higher sales totals and Units Per Transaction (UPT) than the store average

Sandy Stein

Riverside, California / 443-***-**** / **********@*****.*** Various retail stores and travel agencies 1994 - 2005 Roles in Customer Service and Administration

EDUCATION

Community College Baltimore County (Essex, Maryland) Associate of Arts Degree

Bennet School of Travel, (Ellicott City, Maryland) SKILLS & INTERESTS

● In depth knowledge of Salesforce

● A versatile and hands-on individual with excellent planning, organizational, customer service, and communication skills

● Service oriented, with particular strengths in cultivating new and existing customers, researching and resolving any problems or requests, and providing outstanding follow-through and attention to detail to ensure customer satisfaction as the #1 priority

● Articulate, ambitious, and personable, enhanced by strong interpersonal and presentation skills, proven ability to get results, and highly effective interaction with customers, account executives, senior management and other personnel at all levels

● Volunteer with Assistance League of Riverside which serves the needs of children with food, clothing, and educational opportunities

● Notarial Commission in progress

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