Customer Service Assistant Manager
Resume:
Adam Peo
Rochester, NY
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Family Dollar - Tampa, FL
March 2021 to Present
Acting store manager
Create schedule as well as assign assignments to each employee daily Truck receiving and 3rd party receiving
Create tickets for needed items from 3rd party
Stock and cashier
Deposit delivery
Open and close store
Sales Associate
Spirit Halloween Super Store - Rochester, NY
July 2019 to November 2019
Provide customers with the best customer service, assist them with finding the best costume and accessories needed to suit their needs
• Recognized as top salesperson for 2 months
• Successfully negotiated sales of over 1,000 dollars
• Performed onsite, in-store retail sales
• Partnered with company managers to plan sales strategy
• Answered customer questions and addressed problems
• Handled and followed up on escalations
• Stocked shelves
Shoe Department Supervisor
Burlington Coat Factory - Henrietta, NY
April 2016 to August 2018
Unload women's, kid's and men's shoes. Check to make sure every pair of shoes has a ticket, security sensor and it's matching counter part.
Accomplishment: was hired as a Freight team Associate and was promoted to Freight team Assistant Manager, then promoted to Shoe department supervisor Technical Service Representative
Archtelecom - Rochester, NY
November 2014 to April 2016
Responsibilities
The company is Archtelecom but it is Sprint based. I am a Technical Service Representative that helps customers find the right phone, plans and services that meet their needs; while assisting with their bill payments.
Accomplishments
The store/kiosk has met their monthly goals twice in years since I have started working there. Skills Used
Excellent customer service skills.
Freight Team Associate/ Cashier
Dollar Tree - Rochester, NY
April 2014 to February 2015
Responsibilities
As a cashier, I cash out customers and fulfill their needs. As a freight team member, I assist with unloading the freight truck and put products away.
Accomplishments
I have been trusted to work with the freight team and as a cashier; when an employee calls off, I am called to assist in any matter.
Skills Used
Speed, motivation, team leadership
Assistant Manager
Dollar Tree - Arnold, MO
August 2013 to February 2014
Responsibilities
Provided work schedules for employees, assisted with the freight crew, processed all damaged goods, train new employees.
Accomplishments
Began as a cashier and transferred out as an assistant manager. Skills Used
Motivation, inspiration, energy
Manager
Boost Mobile - Rochester, NY
April 2008 to December 2012
Responsibilities
Sales associate, place phone/accessories orders, maintain all proper paperwork Accomplishments
Maintained a high sales volume, advertisement, and consumer based sales Skills Used
Motivation, enthusiasm, productivity
Education
High school diploma
Skills
• Time management
• Training & development
• Retail management
• Microsoft Office
• Customer service
• Microsoft Word
• Retail Sales
• Assistant Manager Experience
• Store Management Experience
• Management
• Recruiting
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