Drena M. Ross

Phone: 314-***-****

Email adx6go@r.postjobfree.com

Career Objective

I am looking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. PROFESSIONAL EXPERIENCE

Offerpad 01/2022 - 11/2022

Acquisition Closing Specialist

Loading all applicable acquisition documents into proprietary platforms,process daily state specific closing activities to ensure designated parties receive timely funding. Obtain EMD (Earnest Money Deposit) receipts from Title; review for accuracy load to helix.Obtain title commitments from Title; review to ensure clean, clear and accurate load to Helix. Obtain any other area-specific documentation from Title; review to ensure clear and accurate. Coordinate with Title for buying entity information and Addendums. Log information into work product pipeline, HElix and manage upcoming closings with data integrity at the highest level. Resolve issues as they arise; work with Transaction Managers to ensure all parties are well informed with correct information. Review closing documents and settlement statements for accuracy and arrange for closing documents and closing funds to be sent to Title.

Digital Risk 08/2020 - 01/2022

Loan Closer / Quality Control

Reviewing loan modification documents are error free prior to going out to the borrower and or send back to the appropriate department for correction. Doing all validations for GSE, FNMA, FHLMC, FHA and COVID PC loans.

Loan Depot 05/2020 – 08/2020

Sr Account Manager

Review loan files and determine what documents are required to meet investors guidelines. Communicate and respond to internal customers Loan Consultants, Processing Managers and external customers borrowers 3 rd

party vendors generally

within 2 hours. Utilize pipeline reports to effectively manage loans and prioritize daily workflow. Become proficient with document management system and update all information appropriately and accurately in system. United Healthcare 02/2020 -05/2020

Provider Data Analyst

Working on technical projects that require you to perform as a consultant; supporting implementation, loading contracts and troubleshooting non standard automation piece. Help manage provider data and maintain and improve databases, reporting and extracting data for various reports and analysis. Coordinate corrective activities to clean databases and retain users. Manage communication processes with other departments regarding database improvements.

Tek Systems/Mitel Communications

Carrier Relations Analyst / Contractor 11/2018 - 05/2019 Serve as an analytical consultant and coordination point for procurement activities work with carriers/vendors to dispute billing errors and track credits as a result. Report on and analyze carrier usage reports to track usage and to identify opportunities for improved cost based routing options. Analyze usage data to report back to the business when fraud events occur. Track all invoices for various carriers before Month end and send to AP on a regular pull reports to see which invoices are missing before month ends. AmeriFirst Financial 06/2016 - 06/2018

Post Closer

Review loan file to ensure all prior to closing conditions have been satisfied by underwriting department. Assist when requested to correct errors or omissions in post closing. Verify loan file against Encompass LOs to ensure all loan terms and conditions match.

Healthcare Support/Conifer Healthcare 03/2015 –01/2016 Account Receivable Specialist Customer Solutions/Contractor Review, research and finalize provider claims within Medicare/Medicaid established regulatory requirements. Corrections on coding, modifiers, and payment adjustments. Conducted collection calls, resolved disputes and maintained accurate credit and collection files. Communicate directly with client to resolves problems. Analyzed receivables information from aging reports. Credentialing, verifying compliance with state and federal standards. Verify eligibility and benefits, answer phone queues and process faxes within established standards. Data enters authorizations into the system. Century Link Technology Solutions/Kforce

Disconnect Analyst/Contractor 02/2014- 08/2014

Infrastructure Provisioning

Front-end research and processing of disconnect orders for hosting, collocation and network, interpret contracts to calculate any early termination liabilities. Edit and send out disconnect letter to clients. Train new employees on disconnect process. Millennium Group 06/2011 – 12/2012

Billing Conversion Representative/Contractor

Perform billing renewal conversion processes for Personal Insurance. Ordering reports for new business, renewals and endorsements (e.g.MVR’s property rates). Clear and post all new business submissions in appropriate system application by lines of business utilizing established procedures and system applications by line of business. Provide post issuance processing (e.g. countersignature filings,first report line and constructing the new policy files).May be required to provide support in organizing information utilizing spreadsheets, database or word processing applications.. Identify transaction request and forward accordingly to proper unit for handling. Assist with projects and/other duties as warranted

EDUCATION

Some College credits

Florissant Valley Community College St. Louis, MO Criminal Justice/Human Service St. Charles Community College St. Louis, MO Criminal Justice SKILLS

Filenet,Microsoft Office, Word, Outlook, Lotus Notes, Excel, AMISYS,AS400, ACH and payment processing, Ten Key (by touch),analytical problem solving, time management, multitasking, strong written and verbal communications, encompass, Onbase, passport, Concur, Costguard, noridian and familiar with HCFA 1500 health insurance claim forms self motivator.

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