Data Entry Customer Service
Resume:
Deborah Smith
Lansing, IL 60438
773-***-**** *****************@*****.***
EXPERIENCE
East Lake Management
Administrative Assistance
Chicago, IL
Answering the phones
Assisting tenants with work orders
Maintaining the front office
Data Entry
Assisting the Property Managers
Haymarket Center
Case Manager
Chicago, IL
05/2005 – 09/2018
Heavy client interaction
Assist clients with applying for Welfare benefits and housing
Transport clients to Dental, Vision appointments and
community agencies
Maintain a current and accurate filing system
Maintain an adequate inventory of office supplies
Monitor client intake of medication
Act as liaison between service providers and clients
Exercise high level of confidentiality
Data Entry
Community Mental Health Council, Inc.
Case Aide
Chicago, IL
01/2003 – 05/2005
Transported Inmates to housing upon release
Direct telephone calls and respond to inquiries
Composed and typed correspondence
Maintained filing system
Scheduled Case Manager meetings
Data Entry and Word-Processing
Chicago Police Department
Administrative Clerk II
Chicago, IL
12/1999 – 07/2002
Processed DUI tickets
Maintained traffic ticket log and files
Assisted Police Officers with Court related administrative duties
Drafted and prepared correspondent
Data analysis and management
Deborah Smith
Page Two
EXPERIENCE (Cont’d)
Archer Management
Clerk/Night Supervisor
Chicago, IL
01/1996 – 01/2001
Trained staff on operational policies and procedures
Composed and typed correspondence
Processed large UPS, FEDEX and USPS package shipments
Maintained supply inventory
Compdent Dental Insurance
Enrollee Specialist
Chicago, IL
03/1997 – 04/1999
Enrolled clients in Dental plan
Processed dental claim forms
Entered claims data into system
Provided timely customer service to members, providers and
Billing departments on the subject of claims
Responsible for supply orders and inventory
Maintain filing system
EDUCATION
Percy L. Julian High School, Chicago, IL
09/1980 – 06/1984
Diploma
Catherine College, Chicago, IL
01/1985 – 07/1986
Associate Degree - Business Administration
Olive Harvey College, Chicago, IL
Kaplan University – Online, Chicago, IL
Special Skills
Staff training
Customer service
Record maintenance
Supplies management
Mail handling
Data Entry
Technical Skills
Microsoft Word
Internet proficient
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