Customer Service Executive Assistant

BRIANA IGLESIAS

Brooklyn NY · 347-***-****

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Motivated and adaptive worker seeking a position where one’s skills are utilized to their fullest potential.

OCTOBER 2020 - MARCH 2023

EXECUTIVE ASSISTANT, NEW AGE TRAINING

-SERVED AS THE PRIMARY POINT OF INITIAL CONTACT ON ANY MATTER DIRECTED TO OFFICE BY THE FACILITY, COMMUNITY CONSTITUENCIES; INDEPENDENTLY RESEARCHED AND PRIORITIZED INCOMING ISSUES AND DETERMINED APPROPRIATE COURSE OF ACTION, REFERRAL AND/OR RESPONSE

-OVERSAW AND COORDINATED THE DAY-TO-DAY ACTIVITIES OF THE TRAINEES, SUPPORT STAFF AND FACULTY TO INCLUDE MANAGEMENT AND TRAINING, SCHEDULING AND PRIORITIZING WORK ASSIGNMENTS AND IMPLEMENTATION OF EFFECTIVE OPERATING POLICIES, PROCEEDURES AND SYSTEMS

-REVIEWED AND APPROVED TRANSACTIONS, AS ASSIGNED, AND ADVISED THE CEO ON APPROPRIATE DISPOSITION. NEGOTIATED AND ADMINISTERED CONTRACTS AND/OR AGREEMENTS.

-PERFORMED MISCELLANOUS JOB-RELATED DUTIES AS ASSIGNED, INCLUDING COORDINATING AND/OR ASSISTED WITH ESTABLISHING OR RECOMMENDING BUDGET ALLOCATIONS FOR THE OFFICE.

DECEMBER 2019 - OCTOBER 2020

ACCOUNTS MANAGER, OPTIMUM BY ALTICE

-OVERSAW AND MANAGED CLIENTS’ ACCOUNTS FOR THE COMPANY’S MULTI-BILLION-DOLLAR COMMUNICATIONS AND INFORMATION DIVISION THROUGHOUT THE NATION, ENSURING CLIENT PRIVACY AND CONFIDENTIALITY WHILE MAINTAINING THE COMPANY’S BUSINESS STANDARDS AND GOALS.

-DEVELOP A TRUSTED ADVISOR RELATIONSHIP WITH KEY ACCOUNTS, CUSTOMER STAKEHOLDERS AND EXECUTIVE SPONSORS AS WELL AS CLEARLY COMMUNICATING THE PROGRESS OF MONTHLY/QUARTERLY INITIATIVES TO INTERNAL AND EXTERNAL STAKEHOLDERS.

-ENHANCE DEPARTMENT AND ORGANIZATION'S REPUTATION BY ACCEPTING OWNERSHIP FOR ACCOMPLISHING NEW AND DIFFERENT REQUESTS; EXPLORING OPPORTUNITIES TO ADD VALUE TO JOB ACCOMPLISHMENTS

JANUARY 2018 - DECEMBER 2019

ASSISTANT MANAGER, Family dollar

-TRAINED STAFF ON COMPANY POLICY, PROCEDURES, SYSTEMS ACCESS, AND EVALUATED PERFORMANCES.

-IMPLEMENTED WORK PRACTICES TO HELP IMPROVE QUALITY AND PRODUCTIVITY OF STAFF.

-PROVIDED CUSTOMER SERVICE TO CLIENTS WITH REGARDS TO PURCHASES AND QUALITY CONTROL.

-ASSISTED WITH WEEKLY IN-STORE SETUP AND PRESENTATION, DELIVERY INTAKE AND DAILY ACCOUNTING.

-COMMUNICATED WITH STAFF ON ALL LEVELS REGARDING POTENTIAL SALES OPPORTUNITIES, MARKETING STRATEGIES, CLIENT REFERRALS AND PRODUCT UPDATES.

MAY 2017 - JANUARY 2018

GEEK SQUAD CONSULTATION AGENT, Best buy

-RESPONSIBLE FOR INITIAL CUSTOMER CONTACT, ANSWERED GENERAL AND DETAILED QUESTIONS TO ENSURE ALL NEEDS WERE MET.

-EXAMINED A MULTITUDE OF ELECTRONIC DEVICES INCLUDING PERSONAL COMPUTERS AND MOBILE DEVICES TO DIAGNOSE POTENTIAL SOFT/HARDWARE ISSUES.

-PROVIDED TROUBLESHOOT SOLUTIONS WITH CLIENTS FACE TO FACE AND REMOTELY TO DIAGNOSE AND RESOLVE ISSUES.

-UTILIZED EXPERIENCE WITH SALES AND IT SOLUTIONS TO DEVELOP RAPPORT AND CUSTOMER LOYALTY.

EDUCATION

HIGH SCHOOL DIPLOMA - academy for young writers

PSYCHOLOGY BATCHELOR’S DEGREE - SOUTHERN NEW HAMPSHIRE UNIVERSITY

SKILLS

Expert use of video conferencing applications

(Webex, Zoom, MS Teams, Skype)

Adaptability in an ever-changing work environment

Able to provide a personable & relatable experience to customers.

Expert use of Microsoft office

Great interpersonal skills.

Able to work in fast-paced environments.

Able to type 70 WPM.

Ability to understand a situation & resolve issues at hand.

Great communication skills

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