Customer Service Business Administration

EXPERIENCE

EDUCATION

SKILLS

Jennifer Herrera

682-***-**** ****************@*****.*** Grapevine, TX 76051 Hardworking candidate, highly organized and detail-oriented. Experienced in providing exceptional customer service to guests and ensuring e cient operations within the establishment . Committed to developing a strong working relationship with all members of the restaurant sta f to contribute to team success. LEAD HOSTESS

Za ros

Colleyville, TX

January 2023 - May 2023

• Developed an e cient seating system to ensure guests were seated quickly and e ciently. Managed customer inquiries over the phone or via email in a courteous manner while accurately answering questions related to reservations or menu items.

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• Assisted in maintaining employee records including scheduling shifts and tracking hours worked.

• Assisted in training new hostesses on restaurant operations, policies and procedures.

• Utilized excellent customer service skills to welcome patrons into the restaurant and address their needs promptly. CARHOP SERVER

Sonic

Bedford, TX

June 2021 - January 2023

• Handled customer complaints e ciently while maintaining a positive attitude towards them at all times.

• Managed time e fectively in order to meet deadlines for order completion within allotted time frames. Performed cashier duties such as accepting payments, processing credit cards, handling cash transactions, and making change accurately.

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• E fectively communicated with customers to ensure satisfaction and prompt service. Demonstrated ability to multitask between multiple orders simultaneously without compromising quality or accuracy.

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MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN BUSINESS ADMINISTRATION CANDIDATE

Tarrant County Community College, Fort Worth

Expected graduation Dec 2028

• Front of House Management • Guest Experience Management

• Guest Inquiries • Task Coordination

• Professional Phone Etiquette • Sta f Training

• Availability Record Keeping • Con ict and Complaint Resolution LANGUAGES

English

Fluent

• Spanish

Native

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