Customer Service Representative
Resume:
Sylvia Yla
Chicago, IL *****
***.******@*****.***
PROFESSIONAL SUMMARY
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. SKILLS
Sales Expertise
Order Fulfillment
WORK HISTORY
01/2011 to 04/2012
TRAVEL CONSULTANT/CUSTOMER SERVICE REPRESENTATIVE
Adam Travel Services Lincolnwood, IL
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Answered customer telephone calls promptly to avoid on-hold wait times. 01/2009 to 10/2010
MEDICAL RECEPTIONIST
Women First Specialists Chicago, IL
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic and health history to keep information current.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Completed patient referrals to other medical specialists. 08/2005 to 09/2008
TRAVEL CONSULTANT
AAA Motor Club Wilmette, IL
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Organized trips for individual, family and business travelers.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Collected, handled and documented payments for travel services and associated feels.
07/2000 to 07/2005
TRAVEL CONSULTANT
Bunique Travel Chicago, IL
• Worked closely with clients to understand unique needs and meet specific travel desires.
EDUCATION
High School Diploma
York High School, Elmhurst, IL
LANGUAGES
Polish
Native or Bilingual
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