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Office Manager Customer Service

Location:
Seguin, TX
Posted:
July 08, 2023

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Resume:

Kevin S Burns

*** ********* **

Seguin, Tx United States 78155

Tel: 830-***-****

Cell: 830-***-****

adx6e8@r.postjobfree.com

OBJECTIVE

To obtain and master an entry to mid-level position with a well-reputable and established organization. I will utilize my training, knowledge, and experience to become a positive asset to the company, our customers, my co-workers, and myself. WORK EXPERIENCE

ShiftSmart, Seguin/New Braunfels/San Marcos, Texas United States

Merchandiser/Cleaner

11/2022 - 03/2023

Stock up Circle K products only, like snacks, sweets, and non-food merchandise

Set up displays for certain products as needed or requested

Break down displays of certain products as needed or requested

Cleaning of the store both indoor and outdoor

University Health (RH Staffing), San Antonio, Texas United States Registration Access Specialist

11/2021 - 05/2022

Assist patients with documentation and registration for COVID 19 vaccination.

Navigate patients to various stations for Covid 19 vaccine shots.

Verify that patients have correct identification and documents to be vaccinated.

Specialize in inputing patients information in the system in order for them to have access to all vaccination shots.

Caterpillar (Manpower), Seguin, Texas United States Production Technician- C13 Line

01/2021 - 07/2021

Certified in these stations on C-13 Line

15- Oil Pan Pre Assembly

16- Oil Pan Final Assembly

Follow all standard work and station work instructions, as well as any amendments to the work instructions

Clean station at end of each shift

Fritz Friendly Hand, Seguin, Texas United States

Office Manager

10/2018 - 12/2020

Responsible for answering phones, setting up appointments, rescheduling appointments as necessary, and implented customer feedback and follow up calls

In charge of payroll for 8 employees using Quickbooks

Process purchase orders, invoices, statements, and other accounting paperwork

Responsible for ordering supplies and handling inventory

Certified in Commercial and Residential cleaning services Fidelity (AppleOne), San Antonio, Texas United States Insert Operator

03/2018 - 09/2018

Process different clients mail statements using Pitney Bowes Epic 1000 machine

Make adjustments as needed on Epic 1000 machine per envelope size

Adhere to each company's operating procedures, rules and regulations regarding paperwork, specialty groups, HIPPA and PHI, Federal and/or Banking Laws

Load up mail trays

Balance accounts

Clean up work area at end of shift

Continental (Trinity Staffing), Seguin, Texas United States Manufacturing Associate

05/2017 - 01/2018

Process start up paperwork for the production line

Run production line for short range radar units for Nissan car models

Run production line for short range radar for Chrysler car models

Standard cleaning for all work machines

Stock up materials for production line

Republic Plastics (Resource MFG), McQuenney, Texas United States

Packer

10/2016 - 05/2017

Bag Styrofoam plates in specified bags to be put into boxes to be put onto pallets

Put boxes on pallets in specified order regarding to size, quantity, and location

Clean up work station, and make sure all trash and recycling was put away in correct place RTB Services, San Antonio, Texas United States

Office Manager

11/2015 - 08/2016

Managed data through the use of Microsoft Office software

Inventoried and ordered office supplies as needed

Scheduled appointments, handled billing inquiries, budget office expenses, arranged media interviews with clients and staff, general office duties, travel arrangements for staff and clients

Catepillar (Aerotek), Seguin, TX United States

Production Technician

01/2015 - 09/2015

Torqued plugs and bolts on engines as required per work instructions

Performed leak tests on engines

Drain oil on engines as specified per work instructions

Handled inspection station to assure engines did not have defects

Cleanup work stations at end of shift

CKB Cleaners, Converse, Texas United States

Office Manager

11/2013 - 12/2014

Handled payroll for 6 employees using Quickbooks

Responsible for all administrative type tasks, including account receivable & payable, collections, and bookkeeping.

Scheduling appointments and customer follow ups

Inventory management

Managing supplies

JP Morgan Chase Bank, San Antonio, Texas United States Collection Specialist

10/2012 - 08/2013

Inbound and Outbound calls from an automatic dialer for customers credit card debts.

Set up payment plans to help customer pay off credit card with lower interest and lower payment over a set amount of time.

Offer settlements, payoffs, and incentives to pay as requested.

Posted payments to account

Updated customers accounts as needed.

Assisted with credit counseling if requested or needed. EDUCATION

San Antonio College San Antonio, Texas United States Associates in Accounting-Business Operations, GPA: 3.0 2005 - 2007

2 year associates degree in business operations with an emphasis in accounting.

Teacher's assistant and aide to the accounting department.

Completed mock quarterly budget analysis for companies.

Finished with a 3.0 GPA

Assisted the Kinesiology Department with setting up drills and refereeing basketball scrimmages

Roosevelt High School San Antonio, Texas United States Diploma in Basics

1989 - 1993

SKILLS

Manufacturing plant

Light Industrial

Assembly Line

Conveyer Belt

Warehouse

Shipping/Receiving

Diesel Engines (C-13)

Torque Wrench and other tools

Hand Pallet Jack

Recycling Equipment

Baler (recycled cardboard into bales)

Grinder (Styrofoam Recycling Machine)

Shredder (Plastic Recycling Machine)

Trash Compactor (Operate and Cleaning)

Advanced Computer Skills

Microsoft Office, Excel, Word, Outlook, PowerPoint, QuickBooks, Peachtree

Office Management

Accounts Receivable and Payable

Collections

Customer Service

Call Center (Inbound & Outbound)



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