Office Manager Customer Service
Resume:
Kevin S Burns
Seguin, Tx United States 78155
Tel: 830-***-****
Cell: 830-***-****
*********@*******.***
OBJECTIVE
To obtain and master an entry to mid-level position with a well-reputable and established organization. I will utilize my training, knowledge, and experience to become a positive asset to the company, our customers, my co-workers, and myself. WORK EXPERIENCE
ShiftSmart, Seguin/New Braunfels/San Marcos, Texas United States
Merchandiser/Cleaner
11/2022 - 03/2023
Stock up Circle K products only, like snacks, sweets, and non-food merchandise
Set up displays for certain products as needed or requested
Break down displays of certain products as needed or requested
Cleaning of the store both indoor and outdoor
University Health (RH Staffing), San Antonio, Texas United States Registration Access Specialist
11/2021 - 05/2022
Assist patients with documentation and registration for COVID 19 vaccination.
Navigate patients to various stations for Covid 19 vaccine shots.
Verify that patients have correct identification and documents to be vaccinated.
Specialize in inputing patients information in the system in order for them to have access to all vaccination shots.
Caterpillar (Manpower), Seguin, Texas United States Production Technician- C13 Line
01/2021 - 07/2021
Certified in these stations on C-13 Line
15- Oil Pan Pre Assembly
16- Oil Pan Final Assembly
Follow all standard work and station work instructions, as well as any amendments to the work instructions
Clean station at end of each shift
Fritz Friendly Hand, Seguin, Texas United States
Office Manager
10/2018 - 12/2020
Responsible for answering phones, setting up appointments, rescheduling appointments as necessary, and implented customer feedback and follow up calls
In charge of payroll for 8 employees using Quickbooks
Process purchase orders, invoices, statements, and other accounting paperwork
Responsible for ordering supplies and handling inventory
Certified in Commercial and Residential cleaning services Fidelity (AppleOne), San Antonio, Texas United States Insert Operator
03/2018 - 09/2018
Process different clients mail statements using Pitney Bowes Epic 1000 machine
Make adjustments as needed on Epic 1000 machine per envelope size
Adhere to each company's operating procedures, rules and regulations regarding paperwork, specialty groups, HIPPA and PHI, Federal and/or Banking Laws
Load up mail trays
Balance accounts
Clean up work area at end of shift
Continental (Trinity Staffing), Seguin, Texas United States Manufacturing Associate
05/2017 - 01/2018
Process start up paperwork for the production line
Run production line for short range radar units for Nissan car models
Run production line for short range radar for Chrysler car models
Standard cleaning for all work machines
Stock up materials for production line
Republic Plastics (Resource MFG), McQuenney, Texas United States
Packer
10/2016 - 05/2017
Bag Styrofoam plates in specified bags to be put into boxes to be put onto pallets
Put boxes on pallets in specified order regarding to size, quantity, and location
Clean up work station, and make sure all trash and recycling was put away in correct place RTB Services, San Antonio, Texas United States
Office Manager
11/2015 - 08/2016
Managed data through the use of Microsoft Office software
Inventoried and ordered office supplies as needed
Scheduled appointments, handled billing inquiries, budget office expenses, arranged media interviews with clients and staff, general office duties, travel arrangements for staff and clients
Catepillar (Aerotek), Seguin, TX United States
Production Technician
01/2015 - 09/2015
Torqued plugs and bolts on engines as required per work instructions
Performed leak tests on engines
Drain oil on engines as specified per work instructions
Handled inspection station to assure engines did not have defects
Cleanup work stations at end of shift
CKB Cleaners, Converse, Texas United States
Office Manager
11/2013 - 12/2014
Handled payroll for 6 employees using Quickbooks
Responsible for all administrative type tasks, including account receivable & payable, collections, and bookkeeping.
Scheduling appointments and customer follow ups
Inventory management
Managing supplies
JP Morgan Chase Bank, San Antonio, Texas United States Collection Specialist
10/2012 - 08/2013
Inbound and Outbound calls from an automatic dialer for customers credit card debts.
Set up payment plans to help customer pay off credit card with lower interest and lower payment over a set amount of time.
Offer settlements, payoffs, and incentives to pay as requested.
Posted payments to account
Updated customers accounts as needed.
Assisted with credit counseling if requested or needed. EDUCATION
San Antonio College San Antonio, Texas United States Associates in Accounting-Business Operations, GPA: 3.0 2005 - 2007
2 year associates degree in business operations with an emphasis in accounting.
Teacher's assistant and aide to the accounting department.
Completed mock quarterly budget analysis for companies.
Finished with a 3.0 GPA
Assisted the Kinesiology Department with setting up drills and refereeing basketball scrimmages
Roosevelt High School San Antonio, Texas United States Diploma in Basics
1989 - 1993
SKILLS
Manufacturing plant
Light Industrial
Assembly Line
Conveyer Belt
Warehouse
Shipping/Receiving
Diesel Engines (C-13)
Torque Wrench and other tools
Hand Pallet Jack
Recycling Equipment
Baler (recycled cardboard into bales)
Grinder (Styrofoam Recycling Machine)
Shredder (Plastic Recycling Machine)
Trash Compactor (Operate and Cleaning)
Advanced Computer Skills
Microsoft Office, Excel, Word, Outlook, PowerPoint, QuickBooks, Peachtree
Office Management
Accounts Receivable and Payable
Collections
Customer Service
Call Center (Inbound & Outbound)
Contact this candidate